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| Section | Objectives |
|---|---|
| ITSI Maintenance and Troubleshooting | - Common configuration issues - Performance tuning and health monitoring |
| Service and KPI Configuration | - KPI creation and thresholds - Service dependencies and hierarchy design |
| Glass Tables and Visualization | - Visualization objects and drilldowns - Dashboard design principles |
| Data Inputs and Content Management | - Data onboarding into ITSI - Episode Review and event grouping |
| IT Service Intelligence (ITSI) Fundamentals | - Services, KPIs, and glass tables - ITSI architecture and components |
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NEW QUESTION # 47
Which of the following statements describe default glass tables in ITSI?
Answer: A
Explanation:
In Splunk IT Service Intelligence (ITSI), glass tables are fully customizable dashboards that provide a visual representation of an organization's IT environment, along with the health and status of services and KPIs. Unlike some pre-configured views or dashboards that might come with default setups in various platforms, ITSI does not provide default glass tables out of the box. Instead, users are encouraged to create their own glass tables tailored to their specific monitoring needs and operational views. This approach ensures that each organization can design glass tables that best represent their unique infrastructure, applications, and service landscapes, providing a more personalized and relevant operational overview.
NEW QUESTION # 48
In maintenance mode, which features of KPIs still function?
Answer: D
Explanation:
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/Configure/AboutMW A is the correct answer because KPI searches still run during maintenance mode, but the results are buffered until the maintenance window is over. This means that no alerts are triggered during maintenance mode, but once it ends, the buffered results are processed and alerts are generated if necessary. You cannot create new KPIs or modify existing KPIs during maintenance mode. References: [Overview of maintenance windows in ITSI]
NEW QUESTION # 49
There are two departments using ITSI. Finance and Sales. Analysts in each department should not be allowed to see each other's services. What are the role configuration steps required to accomplish this?
Answer: B
Explanation:
C is the correct answer because teams are a feature of ITSI that allow you to restrict access to service content in UI views based on user roles. To create separate teams for finance and sales analysts, you need to create custom roles that inherit from the itoa_analyst role, which has read-only access to ITSI content. For example, you can create itoa_finance_analyst and itoa_sales_analyst roles that inherit from itoa_analyst. Then, you need to create custom teams that include these roles and assign them to the relevant services. For example, you can create a finance team that includes the itoa_finance_analyst role and assign it to the finance services. Similarly, you can create a sales team that includes the itoa_sales_analyst role and assign it to the sales services. This way, analysts in each department can only see their own services and not each other's. Reference: Create teams in ITSI, Assign teams to services in ITSI
NEW QUESTION # 50
Which of the following items describe ITSI teams? (select all that apply)
Answer: A,B,D
Explanation:
In Splunk IT Service Intelligence (ITSI), teams are used to organize services, KPIs, and other objects within ITSI to facilitate access control and management:
B).Services should be assigned to the 'global' team if all users need access to it:The 'global' team in ITSI is a built-in concept that denotes universal accessibility. Assigning services to the 'global' team makes them accessible to all ITSI users, irrespective of their specific team memberships. This is useful for services that are relevant across the entire organization.
C).By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role:This default setting ensures that upon creation, services are accessible to administrators and can be further re-assigned or refined for access by specific teams as needed.
D).A new team admin role should be created for each team. The new role should inherit the
'itoa_team_admin' role:This best practice allows for granular access control and management within teams.
Each team can have its own administrators with the appropriate level of access and permissions tailored to the needs of that team, derived from the capabilities of the 'itoa_team_admin' role.
The concept of adding 'itoa admin roles' with read-only permissions contradicts the typical use case for administrative roles, which usually require more than read-only access to manage services and entities effectively.
NEW QUESTION # 51
Which of the following is a good use case for creating a custom module?
Answer: C
Explanation:
Creating a custom module in Splunk IT Service Intelligence (ITSI) is particularly beneficial for the purpose of migrating KPI base searches and related visualizations to other ITSI installations. Custom modules can encapsulate a set of configurations, searches, and visualizations that are tailored to specific monitoring needs or environments. By packaging these elements into a module, it becomes easier to transfer, deploy, and maintain consistency across different ITSI instances. This modularity supports the reuse of developed components, simplifying the process of scaling and replicating monitoring setups in diverse operational contexts. The ability to migrate these components seamlessly enhances operational efficiency and ensures that best practices and custom configurations can be shared across an organization's ITSI deployments.
NEW QUESTION # 52
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