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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Investigating the Business Situation | 12.5% | - Investigation techniques
|
| Topic 2: Establishing the Requirements | 10% | - Requirements engineering
|
| Topic 3: What is Business Analysis | 5% | - Business analysis concepts
|
| Topic 4: Validating and Managing Requirements | 5% | - Requirements management
|
| Topic 5: Improving Business Services and Processes | 12.5% | - Business process improvement
|
| Topic 6: The Business Analysis Service Framework | 2.5% | - Framework concepts
|
| Topic 7: Making the Business Case | 5% | - Business case development
|
| Topic 8: Documenting and Modelling Requirements | 10% | - Requirements documentation
|
| Topic 9: Analysing and Managing Stakeholders | 10% | - Stakeholder analysis
|
| Topic 10: The Competencies of a Business Analyst | 2.5% | - Business analyst competencies
|
| Topic 11: Delivering the Requirements | 5% | - Requirements delivery
|
| Topic 12: Defining the Solution | 7.5% | - Solution definition
|
| Topic 13: The Strategic Context for Business Analysis | 7.5% | - Strategy analysis
|
| Topic 14: Delivering the Business Solution | 5% | - Business solution implementation
|
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NEW QUESTION # 31
Which of the following statements about formal observation as an investigation technique are TRUE?
It helps the analyst to...
a) ... negotiate and resolve conflicting requirements
b) ... understand the physical business environment
c) ... obtain buy-in from a range of stakeholders
d) ... identify tacit knowledge in business practice.
Answer: C
Explanation:
The true statements about formal observation are b and d. Formal observation is when a business analyst watches an individual or group perform their work. Statement (b) is true as observing the environment directly helps the analyst understand the physical business environment and how it influences the work.
Statement (d) is true because observation is particularly effective for identifying tacit knowledge (unspoken or unwritten rules, shortcuts, or skills) that the worker may take for granted or find difficult to articulate during an interview. Statement (a) is false as observation is a passive technique, not suitable for actively negotiating or resolving conflicts, which is better suited for workshops or interviews. Statement (c) is false as observation does not actively engage a wide range of stakeholders to obtain buy-in.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Investigative Techniques, Observation)
NEW QUESTION # 32
As part of an investigation a Business Analyst has devised a form for users of an existing system to use to keep track of the tasks they undertake during their working day.
Which of the following describes this investigation technique?
Answer: B
NEW QUESTION # 33
Which two ' P's contribute to the POPIT™ holistic model?
Answer: B
Explanation:
The POPIT™ model is a holistic framework used in business analysis to ensure that all aspects of the business system are considered when investigating a situation or implementing a change. The acronym stands for People, Organisation, Processes, Information, and Technology. Therefore, the two ' P ' components of the model are People and Processes. ' People ' relates to skills, motivation, job roles, and culture. ' Processes ' refers to the defined procedures, activities, and tasks carried out to deliver the business service. Ensuring that changes are successful requires addressing all five components, as a change in one area (e.g., a new IT system) invariably impacts the other areas (e.g., the skills of the People, or the Information required).
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Holistic View of the Business System, POPIT Model)
NEW QUESTION # 34
What is the recommended management strategy to be taken to manage a stakeholder with some power and some interest in the power/interest grid?
Answer: D
Explanation:
The Power/Interest Grid is a tool used to determine appropriate strategies for managing different stakeholder groups based on their level of power (influence) and interest in the project. The grid defines four quadrants, each with a recommended management strategy:
High Power, High Interest: Manage Closely
High Power, Low Interest: Keep Satisfied
Low Power, High Interest: Keep Informed
Low Power, Low Interest: Watch (Minimum effort)
The category of Some Power, Some Interest is generally considered the mid-range or main group of stakeholders. For these individuals, the best strategy is to Keep onside (or Manage Regularly). This strategy means maintaining regular communication, involving them in the project at appropriate times, and ensuring their needs and concerns are addressed so that their interest remains positive and their moderate power does not turn against the project.
(Reference: BCS Business Analysis Practice - Stakeholder Management, Power/Interest Grid)
NEW QUESTION # 35
A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey ' s role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?
Answer: C
Explanation:
To determine the appropriate stakeholder management strategies for Harvey, we need to analyze his role and level of interest at two points in time:
* When the project started: Harvey was the Director of Operations and had little interest in the HR project because his focus was on operational projects.
* Now that his role has changed: As the Director of HR, Harvey has inherited sponsorship of the HR project, making him a key stakeholder with high interest and influence.
Stakeholder Management Strategies:
* Watch: This strategy is used for stakeholders with low interest and low influence. It involves monitoring their behavior without actively engaging them.
* Constant active management: This strategy is used for stakeholders with high interest and high influence. It involves frequent communication and collaboration to ensure their needs and expectations are met.
Evaluation of Each Option:
* A. Keep informed; Constant active management: " Keep informed " is appropriate for stakeholders with moderate interest but does not align with Harvey ' s initial lack of interest. Conclusion: This is not correct .
* B. Ignore, Constant active management: Ignoring a stakeholder is inappropriate, especially for someone in a senior leadership role like Harvey. Conclusion: This is not correct .
* C. Watch, Constant active management:
* Initially, Harvey had low interest and low influence on the HR project, making " watch " an appropriate strategy.
* After becoming the Director of HR and inheriting sponsorship, Harvey now requires " constant active management " due to his high interest and influence. Conclusion: This is the correct answer .
* D. Constant active management, keep informed: This reverses the order of strategies and does not align with Harvey ' s initial lack of interest. Conclusion: This is not correct .
NEW QUESTION # 36
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