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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Topic 4: Managing Resources | 16% | - Configure service territories and membership - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Understand license types and deployment |
| Topic 5: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Topic 6: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 7: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Set up operating hours and availability - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment |
| Topic 8: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
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NEW QUESTION # 91
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2 answers
Answer: B,C
Explanation:
The requirement is best implemented with High optimization runtime when priorities are similar and candidate counts are large. A longer runtime gives the optimizer more time to evaluate combinations. When many appointments have the same priority and each appointment has many qualifying resources, the search space expands and a higher runtime can improve schedule quality.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. A blank Scheduling Policy is a configuration issue rather than a reason to spend more optimization time, and disabling travel/break calculations changes the model rather than increasing optimization complexity in the way described.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Optimization runtime; candidate volume; appointment priority.
NEW QUESTION # 92
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?
Answer: B
Explanation:
member-specific Operating Hours is the appropriate Field Service design. A Service Territory Member can use Operating Hours that differ from the territory defaults. Because the member is one hour behind the territory, shifting the member ' s start and end times forward by one hour aligns effective availability without changing the entire territory.
For resource design, the consultant should model the real operational constraint at the correct layer: skills for expertise, capacity for outsourced workload, crew membership for coordinated teams, Operating Hours and absences for availability, and permission sets for user capabilities. Mixing these concepts leads to inaccurate scheduling behavior and unnecessary customization.
The alternatives address different parts of the Field Service model. Changing the territory affects every member, while changing the user time zone misrepresents the user ' s actual locale and is not the scheduling control intended for this requirement.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Resources - Service Territory Members; Operating Hours; time-zone scheduling.
NEW QUESTION # 93
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?
Answer: D
Explanation:
This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_rules.htm&type=5
NEW QUESTION # 94
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
Answer: B,D
Explanation:
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources shouldbe matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look atboth primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working LocationEnable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. References: https://help.salesforce.
com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5
NEW QUESTION # 95
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers
Answer: A,C
Explanation:
To make custom actions visible in the Field Service mobile app,they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_mobile_actions.htm&type=5
NEW QUESTION # 96
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