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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | SUP-2025 |
| Exam Format: | Multiple Choice (Single Select), Multiple Choice (Multiple Select) |
| Exam Duration: | 120 minutes |
| Passing Score: | 75% |
| Certificate Validity Period: | Not officially specified |
| Real Exam Qty: | Approximately 80 |
| Available Languages: | English |
| Exam Price: | $149 USD |
| Related Certifications: | Apple Certified Support Professional |
| Sample Questions: | Apple Apple-Device-Support Sample Questions |
| Exam Way: | Online proctored exam through Pearson VUE. |
| Pre Condition: | No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training. |
| Official Syllabus URL: | https://training.apple.com/certification |
>> Apple-Device-Support Real Questions <<
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NEW QUESTION # 185
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?
Answer: D
Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.: If you forgot your iPhone passcode ; Apple Device Support Exam Prep Guide , page 8.
NEW QUESTION # 186
Which folders normally appear at the root level of the storage volume in the Finder on a Mac?
Answer: B
Explanation:
This is the correct answer because these are the four folders that normally appear at the root level of the storage volume in the Finder on a Mac. The root level is the topmost level of the filesystem hierarchy, denoted by /. The Applications folder contains all the applications installed on the Mac, the Library folder contains system and user preferences, the System folder contains the operating system files, and the Users folder contains the home folders of each user account. These folders are essential for the functioning and organization of the Mac, and they should not be modified or deleted without a good reason. References: Access the Root Directory in Mac OS X in 4 Ways Quickly, Unix filesystem - Wikipedia, Working with APFS Volume Groups | Carbon Copy Cloner - Bombich
NEW QUESTION # 187
Where in Recovery app > Recovery Log can you set the view to display only error messages?
Answer: A
Explanation:
In macOS Recovery's Recovery app log,Detail Levelfilters messages (e.g., to show only errors), refining the view for troubleshooting.
* Option A: Message Type isn't a filter here.
* Option C: Log Type isn't an option.
* Option D: Filter Level isn't a term used.
* Option B: Correct per Recovery interface.References: Apple Support - "Use macOS Recovery" (support.
apple.com/HT201314).
NEW QUESTION # 188
How do you view log messages grouped by activity in Console on a Mac?
Answer: C
Explanation:
Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity. References : = View activities in Console on Mac ; Apple Device Support Exam Prep Guide , page 11.
NEW QUESTION # 189
Which two types of Activation Lock are available to organizations?
Answer: A,C
Explanation:
Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked.
Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user's Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device. User- linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:
* Activation Lock on Apple devices - Apple Support
* Activation Lock: How Apple Admins Can Manage It - Kandji
* Disable Activation Lock on Apple devices with Intune
NEW QUESTION # 190
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