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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which concept would MOST help to ensure that information needed to identify problems is available?

Answer: C

Explanation:
A safety culture encourages openness, reporting, learning, and the sharing of operational concerns without fear of blame. In order to identify problems effectively, organizations need people to surface incidents, near misses, weak signals, and operational risks. That only happens reliably where people feel safe to speak up.
Design thinking helps with understanding user needs. Valuable investments is an objective related to value realization. Agile supports iterative delivery, but it is not the strongest concept for ensuring candid information flow around operational issues.
A is correct because problem identification depends heavily on transparent reporting and psychological safety.
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NEW QUESTION # 34
What does a digital organization have to do to create or maintain a competitive advantage?

Answer: D

Explanation:
A digital organization gains competitive advantage by being able to create, evolve, and deliver valuable offerings quickly and reliably. This is one of the central ideas behind HVIT: not just adopting digital technology, but using it to compete more effectively through innovation, speed, and dependable delivery.
A may help in some cases, but automation alone does not guarantee competitive advantage. C improves service experience but is too narrow. D may be part of the transformation, but the question asks what the organization must do to create or maintain competitive advantage, and that is best captured by delivering innovative products and services quickly and reliably.
So B is the correct answer.
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NEW QUESTION # 35
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?

Answer:

Explanation:
Develop models that help analysts perform tasks that are appropriate for a given context


NEW QUESTION # 36
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

Answer: C


NEW QUESTION # 37
Which TWO are possible sources of demand for a value stream to restore a live service?
1. Someone is unable to log into their user account for the service
2. A monitoring tool detects a service failure
3. The service desk calls a user to provide a status update for an incident
4. A user provides feedback to the incident manager when an incident is closed

Answer: C


NEW QUESTION # 38
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