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| Section | Objectives |
|---|---|
| Information Security Management System (ISMS) based on ISO/IEC 27001 | - ISO/IEC 27001 requirements (Clauses 4–10)
|
| Fundamentals of Information Security Auditing | - Audit principles based on ISO 19011
|
| Conducting an Audit | - Audit execution
|
| Closing the Audit | - Audit reporting and follow-up
|
| Planning and Initiating an Audit | - Audit program and planning activities
|
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NEW QUESTION # 114
問題
關於維持內部稽核的客觀性和公正性，下列哪一項敘述是正確的？
Answer: B
Explanation:
The correct answer is A, because ISO/IEC 27001 and ISO 19011 require internal audits to be objective and impartial, but they do not impose an absolute prohibition on individuals holding both operational and audit roles. What is required is that auditors do not audit their own work and that conflicts of interest are avoided.
In smaller organizations, it is common for staff to perform multiple roles. ISO 19011 recognizes this reality and allows auditors to conduct internal audits provided they are independent of the activities being audited.
Clearly documented job descriptions, role separation, and audit assignment controls help ensure impartiality.
Option B is incorrect because ISO standards do not mandate a fixed "cooling-off" period such as one year.
The key consideration is whether the auditor is independent of the audited activities, not the passage of time.
Option C is incorrect because it imposes an unrealistic and unnecessary restriction, especially for small or medium-sized organizations.
Objectivity is achieved through planning, role separation, competence, and management oversight, not by rigid role exclusion rules. Therefore, allowing auditors to perform unrelated operational roles with proper safeguards is acceptable and standards-compliant.
NEW QUESTION # 115
情境 8：EsBank 自 9 月起為愛沙尼亞銀行業提供銀行和金融解決方案
2010年，該公司在全國擁有30家分行和100多台ATM機。
EsBank 在高度監管的行業中運營，必須遵守許多有關資料安全和隱私的法律和法規。他們需要透過實施技術和非技術控制來管理整個營運的資訊安全。 EsBank 決定實施基於 ISO/IEC 的 ISMS
27001，因為它提供了更好的安全性、更多的風險控制以及符合法律法規的關鍵要求。
在成功實施 ISMS 九個月後，EsBank 決定由獨立認證機構根據 ISO/IEC 27001 對其 ISMS 進行認證。
第一階段和第二階段審核是共同進行的，發現了一些不符合項。第一個不合格之處與 EsBank 的資訊標籤有關。該公司有資訊分類方案，但沒有資訊標籤程序。因此，需要相同保護等級的文件將被貼上不同的標籤（有時為機密，有時為敏感）。
考慮到所有文件也以電子方式存儲，不合格情況也影響了媒體處理。審計小組透過抽樣得出結論，200 個可移動媒體中有 50 個儲存了被錯誤分類為機密的敏感資訊。根據資訊分類方案，允許將機密資訊儲存在可移動媒體中，而嚴格禁止儲存敏感資訊。這標誌著另一個不合格之處。
他們起草了不合格報告，並與 EsBank 代表討論了審計結論，代表同意在兩個月內針對發現的不合格問題提交行動計劃。
EsBank 接受了審計組組長提出的解決方案。他們根據實體和電子格式的分類方案起草了資訊標籤程序，解決了不合格問題。可移動媒體程式也基於此程式進行了更新。
審計完成兩週後，EsBank 提交了總體行動計畫。在那裡，他們解決了檢測到的不合格問題以及採取的糾正措施，但沒有包括有關受影響的系統、控製或操作的任何詳細資訊。審核小組評估了該行動計劃並得出結論，該計劃將解決不合格問題。然而，EsBank 收到了不利的認證建議。
根據上述場景，回答以下問題：
根據情境8，EsBank 提交了總體行動計畫。這是可以接受的嗎？
Answer: A
NEW QUESTION # 116
您正在國際物流組織的出貨部門進行 ISMS 審核，該組織為當地醫院和政府辦公室等大型組織提供運輸服務。包裹通常包含藥品、生物樣本以及護照和駕駛執照等文件。您注意到公司記錄顯示大量退貨，原因包括標籤地址錯誤，以及在 15% 的情況下，一個包裹的不同地址有兩個或多個標籤。您正在面試運輸經理 (SM)。
您：出貨前檢查過嗎？
SM：任何明顯損壞的物品都會在出貨前由值班人員移除，但利潤微薄，因此實施正式檢查流程並不經濟。
您：退貨後會採取什麼措施？
SM：這些合約大多價值相對較低，因此我們認為，簡單地重新列印標籤並重新發送單一包裹比實施調查更容易、更方便。
您提出不符合項。參考該場景，您希望受審核方在進行後續審核時實施下列哪三項附件 A 控制措施？
Answer: C,E,H
Explanation:
The three Annex A controls that you would expect the auditee to have implemented when you conduct the follow-up audit are:
B . 5.13 Labelling of information
E . 5.34 Privacy and protection of personal identifiable information (PII) G . 6.3 Information security awareness, education, and training B . This control requires the organisation to label information assets in accordance with the information classification scheme, and to handle them accordingly12. This control is relevant for the auditee because it could help them to avoid misaddressing labels and sending parcels to wrong destinations, which could compromise the confidentiality, integrity, and availability of the information assets. By labelling the information assets correctly, the auditee could also ensure that they are delivered to the intended recipients and that they are protected from unauthorized access, use, or disclosure.
E . This control requires the organisation to protect the privacy and the rights of individuals whose personal identifiable information (PII) is processed by the organisation, and to comply with the applicable legal and contractual obligations13. This control is relevant for the auditee because it could help them to prevent the unauthorized use of residents' personal data by a supplier, which could violate the privacy and the rights of the residents and their family members, and expose the auditee to legal and reputational risks. By protecting the PII of the residents and their family members, the auditee could also enhance their trust and satisfaction, and avoid complaints and disputes.
G . This control requires the organisation to ensure that all employees and contractors are aware of the information security policy, their roles and responsibilities, and the relevant information security procedures and controls14. This control is relevant for the auditee because it could help them to improve the information security culture and behaviour of their staff, and to reduce the human errors and negligence that could lead to information security incidents. By providing information security awareness, education, and training to their staff, the auditee could also increase their competence and performance, and ensure the effectiveness and efficiency of the information security processes and controls.
Reference:
1: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A 2: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 8.2.1 3: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 18.1.4 4: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 7.2.2
NEW QUESTION # 117
您是經驗豐富的 ISMS 審核團隊領導，指導審核員進行培訓。您透過詢問她一系列問題來測試她對後續審核的理解，這些問題的答案是“正確*或”
'錯誤的'。以下哪四個問題的答案應該是正確的”'
Answer: A,C,D,E
Explanation:
A follow-up audit may be carried out where nonconformities are major. This is true because a major nonconformity is a situation that raises significant doubt about the ability of the organization's management system to achieve its intended results, and therefore requires immediate corrective action. A follow-up audit is necessary to verify the effectiveness of the corrective action and the conformity of the management system12.
A follow-up audit may be carried out where nonconformities are minor. This is true because a minor nonconformity is a situation that does not affect the capability of the management system to achieve its intended results, but represents a deviation from the specified requirements. A follow-up audit may be conducted to check the implementation of the corrective action and the improvement of the management system12.
The outcomes of a follow-up audit should be reported to top management and the audit team leader who carried out the audit where the nonconformities were initially identified. This is true because the top management is responsible for ensuring the effectiveness and continual improvement of the management system, and the audit team leader is accountable for the audit process and the audit conclusions. The follow-up audit report should provide them with objective evidence of the status of the nonconformities and the corrective actions taken by the auditee13.
The outcomes of a follow-up audit should be reported to the individual managing the audit programme and the audit client. This is true because the individual managing the audit programme is responsible for planning, implementing, monitoring and reviewing the audit activities, and the audit client is the organization or person requesting an audit. The follow-up audit report should inform them of the results of the follow-up audit and any changes in the certification status of the auditee13.
Reference:
ISO 19011:2022 Guidelines for auditing management systems
ISO/IEC 27001:2022 Information technology - Security techniques - Information security management systems - Requirements ISO/IEC 17021-1:2022 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements
NEW QUESTION # 118
您正在一家提供醫療保健服務的住宅療養院進行 ISMS 審核。審核計畫的下一步是驗證資訊安全事件管理流程。 IT 安全經理介紹了資訊安全事件管理程序，並解釋該流程基於 ISO/IEC 27035-1:2016。
您查看該文件並注意到一條聲明「任何資訊安全弱點、事件和事故應在識別後 1 小時內報告給聯絡人 (PoC)」。在訪問員工時，您發現大家對「弱點、事件、事件」意義的理解有差異。
您從事件追蹤系統中抽取過去 6 個月的事件報告記錄樣本，總結結果如下表所示。
您想進一步調查其他領域以收集更多審計證據。選擇兩個不會出現在您的審核追蹤中的選項。
Answer: B,D
Explanation:
*C. Collect more evidence on how and when the Human Resources manager pays the ransom fee to unlock personal mobile data, i.e., credit card, and bank transfer. (Relevant to control A.5.26) This is not relevant to the audit of the organization's incident management process. The HR manager's personal phone and how they handle a ransomware attack on it falls outside the scope of the ISMS audit. The organization is not responsible for personal devices.
*B. Collect more evidence on how and when the company pays the ransom fee to unlock the company's mobile phone and data, i.e., credit card, and bank transfer. (Relevant to control A.5.26) While seemingly relevant, this focuses on the method of payment for the ransom. The core issue is the organization paying the ransom at all, which is generally not best practice in incident response. The audit should focus on why this decision was made and if alternative solutions were considered (e.g., data backups, device wiping and restoration).
Why the other options ARE relevant:
*A. Collect more evidence by interviewing more staff about their understanding of the reporting process.
(Relevant to control A.6.8) This directly addresses the identified discrepancy in understanding "weakness, event, and incident," which is crucial for proper incident reporting.
*D. Collect more evidence on how the organisation determined the incident recovery time. (Relevant to control A.5.27) This investigates the basis for the 24-hour recovery time, which seems arbitrary and may not be appropriate for all incidents.
*E. Collect more evidence on how the organization determined no further action was needed after the incident. (Relevant to control A.5.26) This probes the adequacy of the incident response, especially the lack of preventative measures after paying the ransom.
*F. Collect more evidence on the incident recovery procedures. (Relevant to control A.5.26) This examines the actual procedures to assess their effectiveness and alignment with best practices.
NEW QUESTION # 119
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