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| Section | Weight | Objectives |
|---|---|---|
| Analytics | 10% | - Understand report types - Build dashboards - Create and customize reports |
| Business Logic | 20% | - Create roll-up summary fields - Understand validation rules - Understand workflow rules and Flow - Create formula fields - Configure approval processes |
| Profile and Permission Sets | 12% | - Understand roles and role hierarchy - Configure field-level security - Manage user profiles - Create and assign permission sets |
| Salesforce Platform Fundamentals | 10% | - Explain the multi-tenant Salesforce platform - Describe the Salesforce architecture - Understand Salesforce object model - Navigate the Salesforce UI |
| Data Modeling | 14% | - Create custom fields (data types) - Create custom objects - Understand Schema Builder - Set field-level security - Create relationship fields (Lookup, Master-Detail) |
| Salesforce Mobile | 8% | - Understand Salesforce Mobile app features - Configure compact layouts for mobile |
| Data Management | 10% | - Import and export data using Data Loader - Use Data Import Wizard - Understand duplicate rules and matching |
| User Interface | 16% | - Understand Lightning Experience UI - Customize page layouts - Create and customize list views - Create and customize reports and dashboards |
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NEW QUESTION # 73
A Salesforce associate has been tasked with creating new fields on the Contact object and determining what type of field be used for each one.
Where should the associate go to understand the differences between the data types?
Answer: C
Explanation:
Salesforce Help is where the associate should go to understand the differences between the data types.
Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features. Salesforce Help has a section called Data Types that explains the characteristics and use cases of each data type, such as text, number, date, picklist, checkbox, and so on. Customer Support is a service that provides technical support and assistance for Salesforce users who encounter issues or errors with Salesforce products and features.
Customer Support is not a resource that explains the differences between the data types, but rather a resource that helps resolve problems or incidents. App Launcher is a feature that allows the user to access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. App Launcher is not a resource that explains the differences between the data types, but rather a feature that helps navigate the user interface.
NEW QUESTION # 74
Get Cloudy Consulting (GCC) wants to integrate its financial system with its Salesforce environment. After searching the AppExchange and reviewing documentation for its financial system. GCC did not find anything.
What should be used to build this integration?
Answer: B
Explanation:
The tool that GCC should use to build an integration between its financial system and its Salesforce environment is MuleSoft. MuleSoft is a platform that enables companies to connect any application, data, or device using APIs. MuleSoft helps GCC to create and manage integrations between Salesforce and other systems, such as its financial system, without writing any code. MuleSoft also provides prebuilt connectors, templates, and best practices to speed up the integration process
NEW QUESTION # 75
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?
Answer: C
Explanation:
A gauge is a dashboard component type that shows a single value within a range of custom values. A gauge is useful for showing whether a metric, such as revenue or customer satisfaction, is within a desired range. For example, a gauge could show the current revenue as a needle pointing to a green, yellow, or red zone, indicating whether the revenue is above, below, or on target. A metric is a dashboard component type that shows a single value, such as the total number of accounts or the average deal size. A metric does not show a range of values. A chart is a dashboard component type that shows data in a graphical format, such as a pie chart, a bar chart, or a line chart. A chart is useful for showing the distribution or trend of data, but not a single value within a range.
NEW QUESTION # 76
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?
Answer: C
Explanation:
The cloud that will decrease the number of incoming calls, empower customers, and increase satisfaction for the insurance call center is Experience Cloud. Experience Cloud is a product that allows companies to create digital experiences for their customers, partners, and employees, such as websites, portals, forums, and mobile apps. Experience Cloud helps the insurance call center to provide self-service options, such as FAQs, knowledge articles, chatbots, and case management, to its customers, so that they can find answers and solutions on their own, without having to call the agents. This reduces the call volume and improves the customer satisfaction and loyalty.
NEW QUESTION # 77
Which tool creates a visual representation of objects and their relationships?
Answer: A
Explanation:
Schema Builder is a tool that creates a visual representation of objects and their relationships, and allows you to modify them.
NEW QUESTION # 78
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