Free PDF Genesys - The Best GCX-AI-GPE - Cloud CX AI-GPE and GPR Certification Exam Tests

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
  • 1. Predictive intent and customer journey optimization
    • 2. AI in contact center efficiency and personalization
      Topic 2: Data, Analytics, and Governance- Reporting and optimization
      • 1. Ethical AI and data governance considerations
        • 2. Engagement and routing performance metrics
          Topic 3: Conversational AI and Automation- Bot and virtual agent integration
          • 1. Bot flows and escalation handling
            • 2. NLU concepts (intents, utterances, entities)
              Topic 4: Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
              • 1. Visitor activity tracking and segmentation
                • 2. Action maps and outcomes
                  Topic 5: Integration and Implementation- Genesys Cloud CX ecosystem integration
                  • 1. API-based configuration and deployment
                    • 2. CRM and third-party system integration
                      Topic 6: Genesys Predictive Routing (GPR)- AI-based routing logic
                      • 1. Skill-based vs predictive routing comparison
                        • 2. Routing optimization and performance tuning

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q77-Q82):

                          NEW QUESTION # 77
                          Which two configurations are required when creating a new action map?
                          (Choose two)
                          Response:

                          Answer: C,D


                          NEW QUESTION # 78
                          __________ identify visitors based on characteristics like location, browser, device type, etc.
                          Response:

                          Answer: B


                          NEW QUESTION # 79
                          Which elements are configured during the initial creation of a queue in Genesys Cloud?
                          (Choose two)
                          Response:

                          Answer: C,D


                          NEW QUESTION # 80
                          Which two insights can an agent gain from a visitor's interaction history?
                          (Choose two)
                          Response:

                          Answer: A,B


                          NEW QUESTION # 81
                          Which of the following is an example of a supported customer journey channel in Predictive Engagement?
                          Response:

                          Answer: A


                          NEW QUESTION # 82
                          ......

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