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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 2: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 3: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 4: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 5: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 6: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 7: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
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NEW QUESTION # 63
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
Answer: C
Explanation:
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.
NEW QUESTION # 64
Which describes a digital product?
Answer: B
Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.
NEW QUESTION # 65
A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?
Answer: A
Explanation:
In site reliability engineering, an error budget provides a controlled balance between innovation (new releases) and stability (availability). It defines how much unreliability is acceptable within a given period, allowing teams to continue releasing features while ensuring availability targets are not exceeded. This directly supports balancing rapid time to market with high system reliability.
NEW QUESTION # 66
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?
Answer: B
Explanation:
Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.
NEW QUESTION # 67
Which is an example of a typical behaviour pattern for 'design thinking'?
Answer: D
Explanation:
Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.
NEW QUESTION # 68
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