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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional |
| Exam Number: | Health-Cloud-Accredited-Professional |
| Exam Price: | USD 150 |
| Exam Format: | Multiple choice, Multiple select |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Health Cloud Accredited Professional |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Sample Questions: | Salesforce Health-Cloud-Accredited-Professional Sample Questions |
| Exam Way: | Online proctored or at a testing center |
| Pre Condition: | Salesforce Administrator credential recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Health-Cloud-Accredited-Professional-Exam-Guide |
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Salesforce Health Cloud Accredited Professional is a certification exam designed for professionals who work in the healthcare industry and have experience using Salesforce Health Cloud. Salesforce Health Cloud Accredited Professional certification demonstrates a thorough understanding of the Health Cloud platform and its capabilities, making it an essential credential for those seeking to advance their careers in healthcare technology.
The Salesforce Health-Cloud-Accredited-Professional exam is designed for individuals who have experience in using Salesforce Health Cloud and are looking to take their skills to the next level. It covers a range of topics, including patient management, care coordination, health data management, and security and compliance. Health-Cloud-Accredited-Professional Exam is a multiple-choice format and consists of 60 questions that must be completed within 90 minutes. Individuals must achieve a passing score of 68% or higher to become certified.
NEW QUESTION # 72
When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?
Answer: A
NEW QUESTION # 73
Bloomington Caregivers is currently in the process of updating its systems as part of a corporate-wide digital transformation initiative. Which two considerations should a consultant include when configuring security, sharing, and visibility rules in Health Cloud to meet a healthcare organization ' s needs?
Choose 2 answers
Answer: A,D
Explanation:
When configuring security, sharing, and visibility in Salesforce Health Cloud , consultants must consider healthcare-specific requirements such as HIPAA, GDPR, and organizational policies . Two critical considerations are:
* B. Understand customer needs, data security, privacy concerns, regulatory compliance, and sharing or visibility restrictions.
* Healthcare data involves PHI (Protected Health Information) , which requires strict compliance with HIPAA and regional regulations .
* Consultants must tailor security models to meet specific privacy and compliance requirements .
* C. Regularly review and update security, sharing, and visibility settings in Health Cloud to align with evolving needs, regulations, and organizational policies.
* Regulations change, and so do organizational needs. Security and sharing rules must be reviewed and updated periodically to ensure ongoing compliance and relevance.
Why not the others?
* A. Ensure that data mask is used in production to appropriately manage PHI.
* Salesforce Data Mask is a tool for sandbox data anonymization , not for production . PHI in production should be secured using encryption, field-level security, and sharing rules-not Data Mask.
* D. Review Salesforce documentation and implement a standardized security and visibility model.
* While documentation is helpful, healthcare organizations require tailored security models that fit unique compliance and data access needs , not a one-size-fits-all model.
Salesforce Health Cloud Reference:
# Salesforce Health Cloud Security and Compliance Guidance:
* "When configuring Health Cloud, ensure security models reflect customer needs, privacy concerns, and regulatory compliance (HIPAA, GDPR, etc.). "
* " Review and update security, sharing, and visibility models regularly to address evolving business, regulatory, and compliance requirements."
NEW QUESTION # 74
An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.
Which three OmmStudio capabilities are required to solve this use case?
Choose 3 answers
Answer: A,B,C
Explanation:
To address the use case of creating a UI component for a MedTech company that displays customer data, allows initiating a new order process, and displays available products for purchase, the following OmniStudio capabilities are required:
1. Integration Procedures:
* Purpose: Integration Procedures handle server-side logic by connecting with external systems, databases, or Salesforce objects to fetch or update data efficiently.
* Role in Use Case: The new order process will likely require data from external systems, such as a product catalog or inventory system. Integration Procedures are ideal for orchestrating these back-end calls and consolidating data to display product availability or order information.
* Key Features:
* Perform complex, multi-step actions in a single server call.
* Fetch data asynchronously, improving UI performance.
Reference: Integration Procedures Documentation
2. FlexCards:
Purpose: FlexCards are lightweight, reusable UI components that display contextual information on a single screen. They can include links, buttons, and embedded actions.
Role in Use Case: The UI component displaying customer data and providing the link to create a new order is best implemented as a FlexCard.
Key Features:
Can display data fetched via DataRaptors or Integration Procedures.
Easily customizable to match the desired layout and functionality.
Reference: FlexCards Documentation
3. OmniScript:
Purpose: OmniScripts guide users through multi-step processes with dynamic forms and workflows, integrating seamlessly with FlexCards and Integration Procedures.
Role in Use Case: When the link on the FlexCard is clicked, the OmniScript starts the process to build a new order and display available products. This ensures an intuitive and structured user experience for completing complex processes.
Key Features:
Drag-and-drop UI for creating guided workflows.
Can call Integration Procedures to fetch product details or submit the order.
Reference: OmniScripts Documentation
Capabilities Not Required for This Use Case:
D: DataRaptors: While DataRaptors are crucial for basic data fetch/update operations, the described use case involves orchestrating multiple steps and external system integrations, making Integration Procedures more suitable.
E: Document Generation: This feature is used for generating PDFs or documents, which is not relevant to the process of building a UI component for order creation.
Summary of Implementation:
FlexCards display customer data and include a clickable link to start the new order process.
OmniScript handles the guided workflow to create the order and fetch available products.
Integration Procedures facilitate the server-side logic for fetching products and submitting the order.
References:
OmniStudio Documentation
OmniScript Best Practices
FlexCards for Contextual UI
NEW QUESTION # 75
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
Answer: A
Explanation:
The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.
Key Features of Virtual Care:
Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.
Integration with Care Plans: Allows discussions of SDOH within the context of the patient's care plan, promoting holistic care.
Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.
Why Other Options Are Incorrect:
Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.
Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is "Virtual Care." Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.
Reference:
Virtual Care Overview
NEW QUESTION # 76
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: B
Explanation:
To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:
(Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling, billing inquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.
(Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows, reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system.
(Stakeholder) Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.
NEW QUESTION # 77
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