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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.
B. "Closed" status is set by an automatic job after a specified number of days.
C. "Customer working" is one of the five seeded status types.
D. Users can reopen a service request when the status is set to "Closed".
E. Users can reopen a service request when the status is set to "Resolved".

Answer: B,E

NEW QUESTION # 54
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Child Category.
B. Select Status = "Active".
C. Select Create Category > Create Top-Level Category.
D. Select Service Catalog in Functional Areas.
E. Select the task Manage Service Request Categories.
F. Complete Category Name.
G. Check the Active flag.

Answer: A,B,C,E

NEW QUESTION # 55
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
D. Milestones are actions on a service request (SR) that must be completed by a specific time.
E. Milestones are commitments to handle SRs within certain timelines.

Answer: A,B,C

NEW QUESTION # 56
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Lock the Profile Option for editing.
B. Select View > Detach.
C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
E. Modify the Profile Value and save.
F. Unlock and publish the new selected profile value.

Answer: C,E,F

NEW QUESTION # 57
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of queues to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the rule sets you want to create and the rules to include in each rule set
D. the attributes of queues to use as criteria for your rule assignments
E. the attributes of service requests to use as criteria for your rule assignments

Answer: A,B,C

NEW QUESTION # 58
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