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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital Commerce API
B. Digital commerce SDK
C. Cart Based API using Omni Out
D. Custom API via lightening Out

Answer: A,B

Explanation:
To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:
Salesforce Industries Digital Commerce documentation and API guides.

NEW QUESTION # 72
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create price list and price list entries associated with context Rules per region
B. Create base price list and multiple child price list per region
C. Create price list per region and use context Rules to determine the correct Price List
D. Create an attribute on business internet offers and use attribute based pricing

Answer: A

NEW QUESTION # 73
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Are there customer specific offerings?
B. Which of the products are inactive?
C. Can we rationalize products to a smaller number?
D. Which of the provided products are still actively sold?

Answer: B,D

Explanation:
When migrating product data from a legacy system to Salesforce Communications Cloud, it ' s essential to identify inactive products (A) and those still actively sold (D) to ensure that only relevant and current products are included in the new system. This rationalization helps streamline the product catalog and ensures that the migrated data aligns with current businessneeds.References:Salesforce product catalog management best practices and data migration guidelines.

NEW QUESTION # 74
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management
C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
D. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

Answer: D

Explanation:
Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.
References:Salesforce CPQ documentation on multisite capabilities and order management integration.

NEW QUESTION # 75
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
B. Model the Ethernet access device as a child product of the dedicated internet service offer
C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
D. Model dedicated internet service as a child product of the Ethernet access device offer.

Answer: C

NEW QUESTION # 76
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