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| Section | Objectives |
|---|---|
| Seven Sins Themes of MSP | - Managing the Business Layer
|
| Governing Themes | - Organization
|
| Delivery Teams | - Project-level Delivery
|
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NEW QUESTION # 93
During the 'plan progressive delivery' process, it was decided that the call centre managers would hold a weekly meeting with all call centre staff to update them on progress and understand any concerns that they might have. This information was documented by the programme manager.
Which theme is being applied?
Answer: C
Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The Knowledge Theme in MSP 5th Edition is focused on the effective use of information to support the transformation. A major component of this theme is Stakeholder Engagement and the communication of information to ensure that the business is prepared for change. The Knowledge theme emphasizes that knowledge is not just about data; it is about the "flow" of information between the programme and those affected by it.
In this scenario, the weekly meetings are a mechanism for two-way communication. They serve to provide information (updates on progress) and to capture knowledge (understanding staff concerns). Option D is the correct answer because this activity is part of the programme's approach to managing knowledge and ensuring that the human element of the transformation is handled effectively. By documenting this in the Stakeholder Engagement Approach or a similar control document during the planning phase, the programme is ensuring that it has a structured way to share explicit knowledge and capture tacit feedback from the operational front line. This is essential for maintaining morale, identifying potential issues early, and ensuring that the "knowledge" of the business's readiness for change is fed back into the programme's decision-making processes.
NEW QUESTION # 94
Which activity from the Smart Meter Programme should be delivered using a continual improvement approach?
Answer: A
Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
MSP 5th Edition advocates for the use of different delivery life cycles depending on the nature of the work.
While some projects are best suited to a "linear" (waterfall) approach, others benefit from incremental or continual improvement (agile) approaches. Continual improvement is particularly effective when the outcome can be delivered in stages, allowing for feedback and refinement at each step.
Option D is the correct answer because the physical rollout of smart meters is a repetitive process that provides numerous opportunities for learning. By "installing new water meters gradually," the programme can apply lessons learned from the first set of installations to the next, improving efficiency, customer communication, and technical reliability as the rollout progresses. This is the essence of the Plan-Do-Check- Act (PDCA) cycle within the transformational flow.
* Option A (legal/contractual) usually requires a discrete, linear completion.
* Option B (IT systems) often requires complex integration that might be incremental but is less about
"continual improvement" of a repetitive rollout.
* Option C is a R&D/product development activity.
Option D represents the best fit for an iterative, learning-based approach where the pace and quality of delivery are refined based on real-world operational feedback.
NEW QUESTION # 95
Which of the following is Not a core element of successful communication?
Answer: D
NEW QUESTION # 96
Which of the following is NOT an MSP Governance Theme?
Answer: D
NEW QUESTION # 97
At the end of Tranche 2, the programme office lead reported that the overall programme cost would exceed the current budget. The SRO has recommended to the sponsoring group that the programme budget be increased, to enable the programme to deliver the full target operating model, as originally planned.
Which theme is being applied to the 'evaluate new information' process?
Answer: A
Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The Justification Theme is the backbone of any MSP programme, ensuring that the investment of time, money, and effort is continually balanced against the expected benefits. This theme is most visible during the ' Evaluate new information' process at the end of a tranche, where the Business Case is formally reassessed.
Option B is the correct answer. When the programme office lead reports a budget overrun, it directly impacts the financial viability of the programme. The SRO's recommendation to increase the budget to achieve the Target Operating Model (TOM) is a fundamental "Justification" activity. The SRO is arguing that the value of the benefits to be realized (the outcomes of the full TOM) still outweighs the increased cost of the investment. According to MSP 5th Edition, the justification must be maintained throughout the lifecycle; if the costs increase, the SRO must re-validate with the Sponsoring Group that the programme remains desirable and achievable. This application of the Justification theme ensures that the programme does not proceed blindly into a deficit but makes a conscious, governed decision to continue based on the remaining value. It protects the organization from "sunk cost fallacy" by forcing a transparent review of the investment's merit in light of the new financial data.
NEW QUESTION # 98
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