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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 2: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 3: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.
B. Validate that the product item is active and published.
C. Verify that Eligible for Service is selected on the product item.
D. Verify that Root Catalog is selected on the product groups.

Answer: B

NEW QUESTION # 17
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Top-Level Category.
B. Complete Category Name.
C. Check the Active flag.
D. Select the task Manage Service Request Categories.
E. Select Status = "Active".
F. Select Service Catalog in Functional Areas.
G. Select Create Category > Create Child Category.

Answer: A,D,E,G

NEW QUESTION # 18
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Time Period
B. Available
C. Duration
D. Start/Stop
E. Interval

Answer: C

NEW QUESTION # 19
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

Answer: A

NEW QUESTION # 20
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Create an ESS job to Aggregate Service Requests.
C. Use Application Composer to include milestones on the Service Request Layout if desired.
D. Create an ESS job to Monitor Service Request Milestones.

Answer: B,C,D

NEW QUESTION # 21
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