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NEW QUESTION # 20
Just before the closing meeting of a third-party audit, the audit team leader is invited to a meeting with the OHS Manager. He tells the audit team leader that a member of the audit team was seen taking videos on the factory floor using his mobile phone and wants him suspended from the closing meeting with any nonconformities raised by him rescinded. When asked about this, the auditor said that he had obtained permission from one of the supervisors who was a member of the safety team.
Select the three best options of how the audit team leader might deal with this situation.
Answer: B,C,G
Explanation:
The best responses are D, E, and G .
D). Insist that the nonconformities must stand since there is clear evidence for them apart from the videos is correct because audit findings and nonconformities must be based on objective evidence . If the evidence supporting the findings exists independently of the videos, then the findings should not be rescinded simply because there is a dispute about how supplementary material was recorded. A problem with auditor conduct or site permission does not automatically invalidate valid audit evidence already obtained.
E). Advise the OHS Manager that they should speak to the supervisor to confirm the situation is also appropriate because the auditor stated that permission had been obtained from a supervisor who was part of the safety team. Before taking action, the audit team leader should verify the facts. This is a reasonable and proportionate response to clarify whether site permission was actually granted.
G). Indicate that he, as audit team leader, will seek approval for the taking of videos by auditors at the opening meetings with management at all audits in the future is appropriate because it addresses the control weakness going forward. Audit teams should be clear about site rules, confidentiality, and permissions for photographs or videos before audit activities begin. This is a constructive preventive action for future audits.
Why the other options are not the best:
* A may be premature until the facts are verified.
* B assumes misconduct before confirming the facts.
* C is incorrect because auditors do not inherently "must" take videos.
* F is too severe before the situation is properly established and investigated.
* H is inappropriate because the audit team leader should not personally handle or manipulate the auditor' s personal phone.
NEW QUESTION # 21
In the ISO 45001 health and safety management system, what is ' documented information ' ? Select the ONE best answer.
Answer: A
Explanation:
ISO 45001 defines " documented information " as information required to be controlled and maintained by an organization. This can include policies, procedures, records, or other relevant data in any format (Clause
3.19). It encompasses all information used to establish, operate, and demonstrate the effectiveness of the OH and S management system.
Analysis of Options:
A). Any paperwork generated when the system is in operation:Incorrect. This is too narrow and excludes digital or other formats.
B). Any information about the system, or generated by it, held in any format:Correct. This aligns with the ISO
45001 definition in Clause 3.19.
C). Paperwork such as Permits to Work and risk assessments:Incorrect. These are examples of documented information but do not encompass the full scope of the term.
D). The master copies of the documents used to operate the system, held in any format:Incorrect. This definition is limited to master copies, while documented information includes records as well.
ISO References:
Clause 3.19: Definition of documented information.
Clause 7.5: Control of documented information.
NEW QUESTION # 22
According to ISO 45001, who should participate in the continuous improvement of the health and safety management system?
Answer: A
Explanation:
ISO 45001 emphasizes worker participation and engagement at all levels of the organization to support continuous improvement (Clause 5.4 and Clause 10.3). Continuous improvement requires input from everyone, including workers who identify hazards, report incidents, and contribute to safety enhancements.
Analysis of Options:
A . Everyone, at all levels of the company:
Correct. Clause 5.4 explicitly includes all levels of the organization in consultation and participation, fostering continuous improvement.
B . Top management and senior officers only:
Incorrect. While top management plays a crucial role in leadership, ISO 45001 extends the responsibility for participation to all levels.
C . Top management, senior officers, and designated safety representatives only:
Incorrect. Limiting participation to designated representatives excludes a significant portion of the workforce from the improvement process.
D . Top management only:
Incorrect. While top management must lead and commit to continuous improvement, their involvement alone is insufficient under ISO 45001.
ISO Reference:
Clause 5.4: Worker consultation and participation.
Clause 10.3: Continual improvement.
NEW QUESTION # 23
To verify information, auditors need to use a combination of open and closed questions.
In what two situations would you use a ' closed ' question?
Answer: B,F
Explanation:
The correct answers are D and F.
In audit interviewing practice, open questions are mainly used to get explanation, description, and insight, while closed questions are used to confirm specific facts or verify that the auditor's understanding is correct.
Guidance on audit interviews says auditors should rely mainly on open questions for expanded responses and use closed questions to confirm answers. (The Auditor) That is why D. To confirm conformity or a non-conformity finding is correct. Once the auditor has gathered evidence, a closed question can be used to verify a precise point, confirm whether a requirement has or has not been met, or make sure the factual basis of a conformity/nonconformity is accurate before recording the finding. ISO 19011 also states that nonconformities and supporting audit evidence should be reviewed with the auditee so the evidence is accurate and understood. (Synersia Foundation) F). To check that your understanding of a situation is correct is also correct. Closed questions are especially useful at the end of a discussion to confirm the auditor's interpretation of what was said or observed. This is a standard interview technique in auditing. (Designing Buildings) Why the other options are not correct:
A). To obtain an overview of how a task is performed is better done with open questions, because the auditor needs explanation and sequence. (The Auditor) B). To establish communication with the auditee with a view to building trust is usually done through general conversation and open dialogue, not mainly through closed questioning. (The Auditor) C). To gain greater insight into the operation of a process also requires open questions. (The Auditor) E). To follow your audit trail generally needs probing and exploratory questions, which are typically open rather than closed. (The Auditor)
NEW QUESTION # 24
An auditor of a manufacturer of plastic packaging products for the food industry found a nonconformity in an internal audit report raised against section 10.2 of ISO 45001 in Report IA202. The nonconformity (NC3) stated: " The level of reported health and safety incidents has increased by 9.7% over the last 12 months. This included an increase in reported accidents. " Against this background, the third-party audit team found more than twenty minor nonconformities during the audit, which they agreed should be combined into one major nonconformity against clause 4.4 of ISO 45001. " The organisation has failed to demonstrate that it is maintaining and continually improving a health and safety management system. " Select two options which would represent acceptable corrective actions for the nonconformity.
Answer: A,E
Explanation:
Clause 4.4 of ISO 45001 requires organizations to establish, implement, maintain, and continually improve an OH and S management system. The corrective actions must address systemic issues, involve leadership commitment, and aim to foster a strong safety culture.
Analysis of Options:
A). Top management initiated a comprehensive review of internal and external issues:Correct. A review of internal and external issues aligns with Clause 4.1 and demonstrates leadership commitment.
B). Union representatives were invited to attend OH and S management meetings:Incorrect. While participation is valuable, it is not a systemic corrective action.
C). Top management developed and is leading a programme to promote an effective culture of support:
Correct. Promoting a safety culture is a proactive measure and aligns with Clause 5.1 (Leadership).
D). Staff from departments with nonconformities received regular safety training during toolbox talks:
Incorrect. While training addresses specific gaps, it does not address systemic issues.
E). External consultants conducted a gap analysis of the OHSMS:Incorrect. While helpful, this action does not demonstrate leadership or address systemic improvement.
F). OH and S champions were appointed in each department to report near misses and incidents:Incorrect. This is a good practice but does not directly address Clause 4.4's requirement for systemic improvement.
ISO References:
Clause 4.4: Maintaining and improving the OH and S management system.
Clause 5.1: Leadership and commitment.
Clause 10.3: Continual improvement.
NEW QUESTION # 25
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