Original EXIN ITILFNDv4 Questions, Free ITILFNDv4 Dumps

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Value Chain Activities
ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices
Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q270-Q275):

NEW QUESTION # 270
Which statement about the service value chain is CORRECT?

A. Each value chain activity identifies a requirement for resources from an external supplier
B. The service value chain uses value streams to describe a combination of consumers and providers
C. Each value chain activity uses different combinations of practices to convert inputs into outputs
D. The service value chain converts value into demand

Answer: C

NEW QUESTION # 271
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Service desk
B. Relationship management
C. Incident management
D. Continual improvement

Answer: A

NEW QUESTION # 272
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 1 and 2
B. 1 and 4
C. 2 and 3
D. 3 and 4

Answer: B

NEW QUESTION # 273
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Focus on value
B. Collaborate and promote visibility
C. Think and work holistically
D. Optimize and automate

Answer: C

NEW QUESTION # 274
Which practice forms a link between the service provider and the users of services?

A. Change enablement
B. Problem management
C. Service level management
D. Service desk

Answer: D

NEW QUESTION # 275
......

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