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Microsoft MB-280 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and customize Dataverse and model-driven apps35–40- Manage Dataverse components
  • 1. Implement business rules, flows, and logic
  • 2. Configure data quality and auditing
  • 3. Create and modify tables, fields, and relationships
- Customize model-driven apps
  • 1. Design forms, views, and dashboards
  • 2. Integrate Power BI and templates
  • 3. Configure security and access
Topic 2: Implement Dynamics 365 Sales30–35- Enable AI and productivity features
  • 1. Implement collaboration tools
  • 2. Configure predictive scoring
  • 3. Set up Sales Insights and Assistant
- Configure core functionality
  • 1. Manage product catalog and pricing
  • 2. Configure lead and opportunity management
  • 3. Configure sales pipelines and charts
  • 4. Set up sales roles and security
Topic 3: Extend and enhance Dynamics 365 Sales capabilities10–15- Implement advanced features
  • 1. Set up forecasting and goals
  • 2. Configure mobile and Outlook integration
- Integrate with Power Platform
  • 1. Configure Copilot for Sales
  • 2. Use Power Automate and Power Apps extensions
Topic 4: Demonstrate Dynamics 365 Customer Insights capabilities10–15- Work with Customer Insights - Data
  • 1. Ingest and unify customer data
  • 2. Build customer profiles and segments
- Use Customer Insights - Journeys
  • 1. Personalize interactions and campaigns
  • 2. Design and automate customer journeys

>> MB-280日本語対策問題集 <<

効果的なMB-280日本語対策問題集試験-試験の準備方法-便利なMB-280キャリアパス

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Microsoft Dynamics 365 Customer Experience Analyst 認定 MB-280 試験問題 (Q80-Q85):

質問 # 80
Hotspot Question
A company sells telephones. The company has a list of telephone colors that customers can choose.
For one month, the company wants to sell a red phone at a special price.
You need to set up the red phone for the sales team.
How should you configure the product and price list items? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解:

解説:

Explanation:
Allow the sales team to select the red phone - Create a red telephone product.
Since the company offers different telephone colors, a new product must be created for the red phone rather than modifying an existing product. This ensures it can be selected separately in the system.
Allow the sales team to select special pricing for the red phone - Create a price list item for the red phone product.
To offer a special price for the red phone, a separate price list item should be created specifically for this product. This ensures that the special price applies only to the red phone without affecting other telephone products.


質問 # 81
A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. What should you create first?

正解:B

解説:
* In Dynamics 365 Sales, when setting up a unit group, you must first define the base unit. This is the fundamental unit of measurement for a product and serves as the foundation for defining related units within the group.
* For the battery manufacturer, defining a base unit (such as a single battery) is necessary before configuring related units for boxes of 12 and cases of 24 boxes, as these will be multiples or related units derived from the base unit.


質問 # 82
You use the Dynamics 365 Sales mobile app.
Users must receive a push notification when they are assigned to a lead record.
You need to create the push notification.
Which tool should you use?

正解:A


質問 # 83
You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.

You need to explain how the sales staff should manage the product bundle in the opportunity. What should they do for each scenario? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.

正解:

解説:

Reference:
Increase the Number of Sodas at No Additional Charge: Increase the quantity of sodas in the line item To add sodas without impacting the price, sales staff can simply increase the quantity of sodas in the line item. This approach allows flexibility within the bundle without altering the overall bundle cost, which remains fixed.
Increase the Number of Sandwiches and Charge the Price List Price for Each Additional Sandwich: Add another line item for sandwiches with the default price To charge extra for additional sandwiches, the staff should add another line item for sandwiches. This line item would use the default price from the price list, ensuring that any additional sandwiches beyond the initial bundle are charged accordingly.
This allows the base bundle to remain consistent while additional items are billed separately based on the standard price list.
By following these guidelines, the sales staff can effectively manage the product bundle within opportunities, maintaining pricing consistency while allowing flexibility for additional items as required by the client.


質問 # 84
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?

正解:A

解説:
In Dynamics 365 Customer Insights - Data, when using Power Query to ingest data, the Get Data functionality allows users to add multiple tables from various data sources.
This flexibility enables users to enrich the dataset by pulling in additional tables that may be related or necessary for the data unification process.
Power Query in Customer Insights supports creating robust data flows by allowing multiple tables to be added within a single data source setup, providing a comprehensive data modeling environment.
Reference: Microsoft Documentation - Use Power Query in Customer Insights


質問 # 85
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