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| Section | Weight | Objectives |
|---|---|---|
| Product and Model Selection | 12% | - Selecting Claude models - Managing context limitations and memory - Selecting appropriate Claude product features - Balancing quality, speed, and cost |
| Troubleshooting and Optimization | 10% | - Adjusting approaches based on feedback and results - Diagnosing underperforming prompts and outputs - Optimizing workflows for efficiency and effectiveness |
| Workflow Integration and Solution Design | 16% | - Communicating Claude's value and limitations - Solution design and iteration - Analyzing requirements and use cases - Integrating Claude into existing workflows - Research, planning, and process optimization |
| Configuration and Knowledge Management | 12% | - Managing instructions and knowledge sources - Configuring Claude Projects - Managing uploaded knowledge and connectors - Maintaining configuration and knowledge sources |
| Output Evaluation and Validation | 21% | - Identifying hallucinations, inconsistencies, and bias - Fact-checking and validation - Determining when human review or verification is required - Evaluating output accuracy and completeness - Editing, adapting, and refining outputs |
| Prompting and Task Execution | 14% | - Task decomposition - Iterating prompts to improve output - Adapting prompting strategies to task types - Creating effective prompts |
| Governance, Risk, and Responsible Use | 15% | - Data sensitivity, privacy, and regulatory considerations - Organizational AI governance and policies - Ethical and responsible AI use - Identifying appropriate and inappropriate AI use cases |
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問題 #36
A business analyst has been asked to use Claude to extract requirements from a recorded stakeholder interview transcript. The transcript is approximately 90 minutes long and covers multiple topics.
Which approach is most likely to produce a usable structured output?
答案：C
解題說明：
Under the objective Create effective prompts for business and technical tasks , prompting Claude for complex analysis requires clear framing, explicit task decomposition, and structural schema constraints.
Transcripts from 90-minute interviews contain unstructured, conversational discussions spanning multiple priorities, assumptions, and debates. Providing the raw source material alongside a structured schema- specifying categories such as must-haves, nice-to-haves, unresolved open questions, and stakeholder conflicts (Option A)-enables Claude to parse and categorize information accurately without losing critical context. In contrast, forcing a single flat list (Option B) flattens priority nuances and obscures conflicts. Summarizing first (Option C) introduces unnecessary loss of detail and risks compounding omissions in the second pass.
Parsing every statement containing a verb (Option D) creates extreme token noise and unworkable overhead.
問題 #37
You are a Claude associate assessing a proposed Claude use case before approving it for your team.
Which is the correct order of assessment steps?
(1) Compare the use case against the organization's policies and the relevant regulatory considerations.
(2) Document the assessment outcome and the rationale for traceability.
(3) Identify the audience, decision impact, and reversibility of the outputs.
(4) Decide whether the use case proceeds, requires modification, or is declined.
(5) Identify the data types involved and whether sensitive data is implicated.
答案：D
解題說明：
A sound assessment begins by establishing who will receive or rely on the output, the consequences of an incorrect result, and whether the resulting action can be reversed. This initial impact analysis determines the level of scrutiny required. The assessor should then identify the data involved, especially personal, confidential, regulated, or otherwise sensitive information. Once the use case and its information exposure are understood, it can be compared meaningfully against organizational AI policies, legal requirements, and regulatory restrictions.
The next step is to decide whether the use case should proceed, be modified with safeguards, or be rejected.
Documentation comes last because it records the completed assessment, decision, supporting evidence, restrictions, and rationale for auditability. Therefore, the correct order is 3,5,1,4,2.
This sequencing reflects the AI Fluency principles of Delegation and Diligence: humans determine whether and how AI should be used and remain responsible for the consequences. Anthropic also advises users to be thoughtful about highly sensitive personal and business information. Options A, C, and D place policy review or data classification before the use case's audience and impact have been properly established. Anthropic AI Fluency
問題 #38
You are an HR specialist reviewing data items proposed for inclusion in a Claude prompt.
Which two data items are appropriate to include in a Claude prompt for a routine task? (Select two.) Each correct answer presents a complete solution.
答案：C,E
解題說明：
Options A and B apply data minimization appropriately. The redacted job description contains the content necessary for adaptation without exposing unnecessary identifying information. Likewise, an anonymized HR- policy summary provides the policy substance required for rewriting while removing personal details. Both inputs are proportionate to routine content-generation tasks.
Options C, D, and E contain sensitive employee information. Accommodation records may reveal health or disability-related information and normally require heightened confidentiality and a clearly authorized business purpose. Named salary information is confidential compensation data. Employee identifiers and hire dates can be used to identify or profile individual workers and are unnecessary merely to personalize onboarding communications. Supplying such information would violate the principle of using only the minimum data necessary for the task.
Anthropic advises users to be thoughtful about sharing sensitive personal, health, financial, and confidential business information. Its customer-support implementation guidance also recommends removing personally identifiable information unless it is explicitly required and authorized. Organizational classification rules, approved tools, access controls, contractual terms, and applicable privacy requirements must still be followed even when information has been partially redacted. Anthropic's sensitive-data guidance
問題 #39
A Claude associate is applying the AI Fluency Framework Diligence competency to ongoing Claude usage.
Which practice best reflects Diligence in a governance context?
答案：A
解題說明：
Answer A is correct. Within the AI Fluency Framework, Diligence means taking responsibility for how AI is used and for the consequences of that use. In a governance context, this requires employees to apply organizational policies consistently during everyday work, monitor whether actual practices remain aligned with those policies, and correct deficiencies when they are identified. Governance is therefore an ongoing operational responsibility rather than a one-time administrative exercise.
Option B is incorrect because compliance cannot be limited to visible or formally reviewed activities.
Selective application creates unmanaged risks and indicates that governance has not become part of normal professional conduct. Option C describes useful onboarding and documentation activities, but completing training does not demonstrate continuing compliance. Policies must also be followed during real tasks and revisited as workflows, risks, and organizational requirements change. Option D is incorrect because a compliance team can define standards and provide oversight, but individual users remain responsible for applying those standards when using Claude.
The strongest practice combines consistent policy application, active identification of gaps, and corrective action over time. Anthropic defines Diligence as taking responsibility for what people do with AI and how they do it, which directly supports Answer A. Anthropic AI Fluency Framework
問題 #40
The first output from Claude is partially useful but has tone and detail issues.
Which two refinement actions are most likely to produce a meaningfully better output? (Select two.) Each correct answer presents a complete solution.
答案：B,D
解題說明：
Option A directly addresses the tone problem by specifying both the required voice and the audience for whom the response is being written. Audience context helps Claude determine vocabulary, technical depth, formality, and emphasis. Option B addresses ambiguity by providing a concrete example that demonstrates the desired structure, detail level, tone, and overall quality.
Option C may produce superficial variation, but it does not correct the prompt's underlying deficiencies.
Option D supplies no actionable description of what must improve. Option E increases output variability without clarifying the missing tone or detail requirements and may make results less consistent.
Prompt iteration should be diagnostic. The user should identify the specific defect, modify one or more prompt elements that control that defect, generate a new output, and compare it with the original success criteria. If the response remains too general, the next revision might add required sections, source material, minimum depth, or an evaluation rubric.
Anthropic's prompting guidance recommends clear instructions, relevant context, examples, and explicit output requirements. Examples are particularly useful when the intended standard is difficult to describe abstractly. A and B therefore introduce information Claude can act upon, while the other choices merely repeat or randomize the same insufficient instruction. Anthropic's prompt-engineering guidance
問題 #41
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CCAO-F考試證照綜述: https://www.vcesoft.com/CCAO-F-pdf.html