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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Constituent Engagement | 20% | - Portal configuration - Experience Builder - Community Cloud |
| Topic 2: Public Sector Solutions Overview | 10% | - Public sector industry trends - Government Cloud overview |
| Topic 3: Compliance and Security | 15% | - FedRAMP compliance - Audit trail - Security settings |
| Topic 4: Case Management | 25% | - Service Cloud for public sector - Case management configuration - Case assignment rules |
| Topic 5: Grant Management | 20% | - Reporting requirements - Funding tracking - Grant lifecycle management |
| Topic 6: Analytics and Reporting | 10% | - Reports and dashboards - Custom report types |
>> Public-Sector-Solutionsテキスト <<
当社の製品には多くの面で多くのメリットがあり、Public-Sector-Solutions練習エンジンの品質を保証できます。まず、経験豊富な専門家チームが実際の試験に基づいて入念に編集します。第二に、Public-Sector-Solutions学習教材の言語と内容の両方がシンプルです。このコンテンツは焦点を強調し、洗練されたPublic-Sector-Solutionsの質問と回答を使用するキーをつかみ、学習者が最小限の実践で最も重要な情報を習得できるようにします。 3つ目は、学習者が教材を学習し、試験の準備をするのに役立つさまざまな機能を提供することです。
質問 # 51
What 2 core Salesforce Clouds is Public Sector Solutions based on?
正解：A、C
解説：
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.
htm&type=5&language=en_US
質問 # 52
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
正解：D
解説：
Create or modify a sharing set for the Profile used for the Site that gives access to Cases. This is the lowest- customization answer that still satisfies the business, security, and lifecycle requirements.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Create or modify a sharing set for the Experience Cloud user profile.
Why the Incorrect Options Are Wrong: B shifts the process onto Case even though the scenario is centered on application, license, permit, grant, or inspection records. C shifts the process onto Case even though the scenario is centered on application, license, permit, grant, or inspection records. D shifts the process onto Case even though the scenario is centered on application, license, permit, grant, or inspection records.
質問 # 53
A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
正解：A
解説：
Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned.. This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Public-sector analytics should reuse packaged datasets and dashboards where possible. Prebuilt assets reduce implementation effort and give agencies consistent metrics across licensing, inspection, case, emergency, and grant operations.
Step-by-Step Technical Analysis: Confirm the operational records and datasets needed for the metric. Use the prebuilt Public Sector or CRM Analytics app when it already models the domain, assign the required admin
/user permissions, and validate that prerequisite records exist. Then review dashboards against real licensing, inspection, case, or emergency-response data. Create a custom approvals dashboard with standard Salesforce Reports and Dashboards and add it to a custom Home Page assigned to the Approver profile.
Why the Incorrect Options Are Wrong: A adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement. B adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement. C adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement.
質問 # 54
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
正解：B
解説：
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&langua
質問 # 55
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
正解：C
解説：
Explanation
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
質問 # 56
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