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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
| Topic 2: Workflow/Process Automation | 15% | - Automation best practices - Salesforce Flow - Approval processes |
| Topic 3: Data and Analytics Management | 17% | - Data import/export tools - Data validation and deduplication - Data security and quality - Reports and dashboards |
| Topic 4: Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Topic 5: Sales and Marketing Applications | 10% | - Campaigns and products - Forecasts and sales processes - Lead and opportunity management |
| Topic 6: Productivity and Collaboration | 10% | - Activities, tasks, and events - Email and calendar integration - Chatter configuration |
| Topic 7: Configuration and Setup | 15% | - Sharing model and access controls - User management and security - Company and org settings - Profile and permission sets |
| Topic 8: Object Manager and Lightning App Builder | 20% | - Lightning record pages and components - Lightning App Builder and page layouts - Fields, relationships, and schema - Standard and custom objects |
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NEW QUESTION # 60
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
Answer: B
Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationshipsbetween campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaignsfor TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
NEW QUESTION # 61
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
Answer: B,C
NEW QUESTION # 62
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
Answer: A,D
Explanation:
Explanation
To track shoe designs by products, prevent them from being deleted, and allow multiple designs for one product across various stages, the administrator should create a custom object for shoe designs and configure a custom lookup field for shoe designs on the Product object. This will create a one-to-many relationship between products and shoe designs, and allow users to link multiple shoe designs to one product record. To prevent shoe designs from being deleted, the administrator can use validation rules or permissions. Adding a custom master-detail field for shoe designs on the Product object will create a many-to-one relationship, which is not desired. Using the standard object for designs or configuring a validation rule will not meet the requirement. References:
https://help.salesforce.com/s/articleView?id=sf.customize_object_relationships_overview.htm&type=5
NEW QUESTION # 63
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
Answer: D
Explanation:
Explanation
To automate an outbound message, the administrator should use a workflow rule that defines the criteria for sending the message and the actions to perform when those criteria are met. One of the actions available for workflow rules is sending an outbound message to a designated endpoint URL with specified fields as parameters. Process builder, task assignment, and flow builder are not able to send outbound messages directly. References: https://help.salesforce.com/s/articleView?id=sf.workflow_define.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_action_outboundmessaging.htm&type=5
NEW QUESTION # 64
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
Answer: D
NEW QUESTION # 65
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