New Release ITIL-4-Foundation Dumps [2026] - ITIL ITIL-4-Foundation Exam Questions

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Understand how the ITIL framework guides the organization	15-20%	- The ITIL principles in detail - Nature and use of the ITIL guiding principles - Other frameworks and methods
Topic 2: Understand the key concepts of service management	15-20%	- Key concepts of the service relationship - Organize and deliver value with services - Key concepts of creating value with services
Topic 3: Understand the purpose and effects of the service value system	15-20%	- Opportunity and demand - The service value chain - The ITIL practices in the service value chain - Overview of the service value system
Topic 4: Understand the key ITIL practices	30-35%	- Service desk practice - Supplier management practices - Continual improvement practices - Incident management and request fulfillment practices - Service configuration management practices - Relationship management practices - Service level management practices
Topic 5: Understand the four dimensions of service management	15-20%	- Value streams and processes - Overview of the four dimensions - Information and technology - Organizations and people - Partners and suppliers

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ITIL 4 Foundation Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
How should an organization adopt continual improvement methods?

A. Select a few key methods for the types of improvement that the organization handles
B. Use a new method for each improvement the organization handles
C. Select a single method for all improvements that the organization handles
D. Build the capability to use as many improvement methods as possible

Answer: A

NEW QUESTION # 34
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Relationship management
B. Incident management
C. Continual improvement
D. Service desk

Answer: D

Explanation:
Explanation
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

NEW QUESTION # 35
What is the primary focus of business capacity management?

A. Management, control and prediction of the performance, utilization and capacity of individual elements of
IT technology
B. Future business requirements for IT services are quantified, designed, planned and implemented in a
timely fashion
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT
services
D. Review of all capacity supplier agreements and underpinning contracts with supplier management

Answer: B

NEW QUESTION # 36
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A. defined
B. managed
C. rewarded
D. measured

Answer: B

NEW QUESTION # 37
Which value chain activity ensures the availability of service components?

A. Engage
B. Improve
C. Deliver and support
D. Obtain/build

Answer: D

NEW QUESTION # 38
......

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