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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Campaign management
- Marketing automation strategies
- Customer segmentation
SAP Commerce Cloud11-20%- Commerce solution architecture
- Order management
- Storefront and catalog management
SAP Integration Suite11-20%- Integration strategy and architecture
- API Management
- Cloud Integration capabilities
- Open Connectors
Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Integration with back-end systems
- Service ticket workflows
The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
Extensibility in SAP CX Solutions11-20%- In-app extensibility
- Low-code/No-code development (SAP Build)
- Side-by-side extensibility using SAP BTP

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

Answer: A,B,E


NEW QUESTION # 40
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 41
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 42
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?

Answer: B


NEW QUESTION # 43
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

Answer: A,B,E


NEW QUESTION # 44
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