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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow and Process Automation | 17% | - Process Builder - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Flows (Screen Flows, Autolaunched Flows) - Approval Processes |
| Topic 2: Reports and Dashboards | 11% | - Report Builder - Summary Reports and Matrix Reports - Report Types - Joined Reports - Scheduling Reports - Dashboard Components |
| Topic 3: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Best Practices - Chatter Groups and Feeds |
| Topic 4: Standard and Custom Objects | 8% | - Standard Object Overview - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields |
| Topic 5: Data Management | 10% | - Data Quality Best Practices - Data Export - Data Import Wizard - Duplicate Rules and Matching Rules - Data Loader |
| Topic 6: Service Cloud Applications | 10% | - Service Contracts - Service Cloud Features - Cases and Entitlements - Omni-Channel - Web-to-Case and Email-to-Case |
| Topic 7: Organization Setup | 4% | - Currency Management - Fiscal Year - User Interface - Lightning Experience vs Classic - Company Information |
| Topic 8: Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Object-Level Permissions - Login Hours and IP Ranges - Field-Level Security - Salesforce Shield |
| Topic 9: Sales Cloud Applications | 10% | - Sales Cloud Features - Account and Contact Management - Forecasting - Products, Price Books, and Quotes - Opportunity Management |
| Topic 10: Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Salesforce Mobile App Configuration - Lightning Experience Features |
| Topic 11: User Setup | 8% | - User Creation and Management - User Licenses - Profile Configuration - Delegated Authentication - Role Hierarchy - Permission Sets |
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NEW QUESTION # 132
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?
Answer: C
Explanation:
Explanation
A Chatter private group is a type of Chatter group that allows members to share feedback and ideas with each other in a secure and exclusive space; only members can see and post in a private group. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding activity history to document tasks are not solutions for creating a space for product owners to collaborate with just the product team; they either do not provide privacy or do not support collaboration. References:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5
NEW QUESTION # 133
Changes you make to records while using Connect Offline are lost.
Answer: A
Explanation:
Explanation/Reference:
Explanation/Reference:
Changes you make to records while using Connect Offline are evaluated by workflow rules when you synchronize.
NEW QUESTION # 134
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
Answer: B
NEW QUESTION # 135
Which of the following does a Profile control?
Answer: B
NEW QUESTION # 136
You have created a custom field of the type "Number" on the Account object called "Number of Golfers at Client". You enter the following data in the field: 073. What is stored in Saleforce CRM?
Answer: C
Explanation:
Section: Volume I
NEW QUESTION # 137
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