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| Section | Weight | Objectives |
|---|---|---|
| Data Gathering, Quality and Reporting | 15% | - Activation and visualization tools - Data quality dimensions and improvement - Reporting, dashboards and interpretation - Data sources, collection and validation |
| The World of KPIs | 15% | - Value and role of KPIs - Challenges in performance measurement - Organizational levels and application - Concepts, terminology and governance |
| KPI Documentation and Standardization | 15% | - Standardized templates and libraries - Documentation form design and components - Ownership, frequency and data definitions |
| Target Setting and Performance Goals | 10% | - Target setting methodologies and best practices - Common mistakes and behavioral issues - Benchmarking and comparison |
| KPI Selection and Alignment | 25% | - Alignment with business goals and initiatives - Cascading KPIs across organizational levels - Linking KPIs to strategy and objectives - Selection criteria and techniques |
| Understanding and Classifying KPIs | 20% | - SMART criteria and definition rules - KPI lifecycle and logic - Taxonomy and classification frameworks - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative |
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NEW QUESTION # 29
Which of the following statements is a technique used for KPI data gathering?
Answer: D
Explanation:
A data gathering process map is a technique because it structures how data is collected and moved through the organization-step-by-step-so that collection is consistent, repeatable, and auditable. While "sending reminder email" can support compliance with deadlines, it's not a robust data-gathering technique by itself; it' s a communication tactic. A KPI documentation form is essential for defining the KPI (formula, frequency, thresholds, source), but it does not execute the collection process. "Data custodian" is a role, not a technique.
Data gathering challenges typically cluster around timeliness, completeness, and accuracy ; process mapping addresses all three by clarifying the sequence of actions, defining controls (validations, reconciliation), and setting responsibilities and timelines. In practice, an effective process map includes trigger events (month-end close), system extract steps, data transformation rules, exception handling, and sign- off points. This reduces rework and "last minute spreadsheet chaos," and it improves trust in reported numbers-critical for KPI adoption and for turning metrics into decisions.
NEW QUESTION # 30
Objectives should start with:
Answer: B
Explanation:
Well-written objectives are action-oriented and describe a desired change or achievement, so they typically start with action verbs (e.g., "Increase," "Improve," "Reduce," "Enhance," "Build," "Strengthen"). This makes the objective clear, directional, and easier to cascade into supporting objectives and KPIs. Starting objectives with adjectives ("High quality...") or nouns ("Quality assurance...") often produces vague statements that are hard to measure and manage. "Value drivers" are underlying factors that influence outcomes, but they are not the grammatical starting point for objective wording; they are used to build causal logic and KPI trees. Clear objectives are essential for selecting the right KPIs: if the objective is "Reduce customer wait time," then lead-time and queue KPIs naturally follow. A common pitfall is writing objectives as topics instead of intentions (e.g., "Customer service"), which leads to confused KPI selection and weak accountability. Action-verb objectives improve alignment across organizational, departmental, and individual levels because each level can express how it will contribute using the same results-focused language.
NEW QUESTION # 31
Objectives should start with:
Answer: B
NEW QUESTION # 32
Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?
Answer: D
NEW QUESTION # 33
Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
Answer: D
NEW QUESTION # 34
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