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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Build and manage OmniScripts
|
| Topic 2: Data Tools | 23% | - Work with OmniStudio data services
|
| Topic 3: FlexCards | 23% | - Design and configure FlexCards
|
| Topic 4: Best Fit Solutioning | 27% | - Design OmniStudio solutions
|
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NEW QUESTION # 74
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
Answer: B,C
NEW QUESTION # 75
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
Answer: A,C,E
Explanation:
The three OmniScript elements that should be used to meet the requirements are: DataRaptor Extract Action, Email Action, and Calculation Action. A DataRaptor Extract Action can retrieve data from a Salesforce object, such as total insurance premiums paid and the difference year over year, and store it in an Interface object or a JSON object. An Email Action can send an email to the customer with a summary report attached, using data from an Interface object or a JSON object. A Calculation Action can perform mathematical operations on data from an Interface object or a JSON object, such as calculating the difference year over year
NEW QUESTION # 76
A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list.
Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?
Answer: D
Explanation:
The Response Mapping parameters are responsible for taking the HTTP response body and placing the returned data into the Integration Procedure ' s data JSON so later actions, including the final Response action and the calling OmniScript, can use it. Headers are used for metadata such as authorization, content type, or API requirements; they do not map the returned list. Timeout only controls how long the Integration Procedure waits for the API response. Request Body parameters define payload data sent to the API, not the response data received from it. Since the OmniScript must display the list of service agents, the returned JSON must be mapped into an accessible IP output structure.
NEW QUESTION # 77
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
Answer: A,B,E
Explanation:
Explanation
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
NEW QUESTION # 78
A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date.
In this scenario, how will the calculation engine select which Expression Set to run?
Answer: D
Explanation:
* Rank (A) - The Expression Set with the highest rank is selected by the Calculation Engine when multiple active Expression Sets exist for the same date.
* This ensures that the most relevant pricing rule is applied based on the company's prioritization strategy.
* B. Date modified - The modification date does not determine priority for execution.
* C. Date created - The system does not use the creation date to prioritize which Expression Set to execute.
* D. Sequence - Sequence applies within an Expression Set but does not control selection between multiple active Expression Sets.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* Expression Sets in Calculation Procedures
* OmniStudio Calculation Engine Overview
NEW QUESTION # 79
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