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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Topic 2: Implementation Considerations | 20% | - User adoption strategies - Integration patterns for government systems - Security and compliance requirements - Data migration considerations |
| Topic 3: Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Topic 4: Government Community Cloud | 20% | - Permitting and licensing capabilities - Case management for government - Constituent engagement features - GCC features and capabilities |
| Topic 5: Configuration and Customization | 15% | - Lightning Experience customization - Workflow and approval processes - Reporting and analytics for public sector - Constituent engagement portal configuration |
| Topic 6: Public Sector Data Model | 20% | - Permit and license object relationships - Constituent and household data model - Service territory and location-based services - Case and investigation management |
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NEW QUESTION # 95
a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?
Answer: C
Explanation:
Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the System Administrator needs to clone it and create a new version of it. Reference: https://help.
salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&language=en_US
NEW QUESTION # 96
The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?
Answer: B
Explanation:
PersonAccount → Individual ← Employee. This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: The Public Sector data model builds on Salesforce's account, contact, person account, user, and industry objects. Choosing the correct anchor object prevents later sharing and reporting rework.
Step-by-Step Technical Analysis: Resolve the party and record model first because later configuration depends on it. Identify whether the scenario describes a person, business, employee, application, authorization, or funding record, then connect it to the standard or Public Sector object that owns relationships, sharing, reporting, and automation. Link Employee to Individual while the Individual is connected to the Person Account.
Why the Incorrect Options Are Wrong: A uses the wrong packaged object or module boundary for this scenario. C uses the wrong packaged object or module boundary for this scenario. D adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement.
NEW QUESTION # 97
A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
Answer: A
Explanation:
This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Public-sector analytics should reuse packaged datasets and dashboards where possible. Prebuilt assets reduce implementation effort and give agencies consistent metrics across licensing, inspection, case, emergency, and grant operations.
Step-by-Step Technical Analysis: Confirm the operational records and datasets needed for the metric. Use the prebuilt Public Sector or CRM Analytics app when it already models the domain, assign the required admin/user permissions, and validate that prerequisite records exist. Then review dashboards against real licensing, inspection, case, or emergency-response data. Create a custom approvals dashboard with standard Salesforce Reports and Dashboards and add it to a custom Home Page assigned to the Approver profile.
NEW QUESTION # 98
A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?
Answer: A,C,D
Explanation:
This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Document automation reduces manual review by turning files into governed records, checklist items, extracted fields, or signature events. The design must preserve traceability from upload through review.
Step-by-Step Technical Analysis: Separate document intake from record processing. Configure the document type, checklist, extraction, signature, or IDA/IFR behavior, map the captured values to the application record, and test with real sample files. Confirm exception handling for unreadable documents, missing uploads, and resubmission cycles. Enable Intelligent Form Reader, then set up Data Extraction so OCR and field-recognition services can read the uploaded document.
NEW QUESTION # 99
A government agency receives applications through multiple channels, including an Experience Cloud site and internal staff entry. Management wants all applications to follow exactly the same validation and automation regardless of how they are created. Which design principle should be followed?
Answer: B
Explanation:
Business rules should be centralized on the underlying records using declarative automation such as Flows and Validation Rules. This ensures consistent behavior regardless of whether applications originate from Experience Cloud, internal users, or integrations. Duplicating logic across interfaces increases maintenance and risks inconsistent outcomes.
NEW QUESTION # 100
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