Peoplecert ITIL-4-CDS Quiz & ITIL-4-CDS study guide & ITIL-4-CDS training materials

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Deliver and transition services25%- Service delivery and operational practices
  • 1. Service integration and management
    • 2. Service operation and control
      - Service transition and change management
      • 1. Deployment and implementation
        • 2. Change enablement and release management
          Create and develop services25%- Quality assurance and validation
          • 1. Service level management
            • 2. Testing and verification
              - Service design and development practices
              • 1. Service components and architecture
                • 2. Requirements definition and specification
                  Plan and build service value streams25%- Resource and capability management
                  • 1. Planning and allocation
                    • 2. Buy vs build and sourcing strategies
                      - Service value system and value streams
                      • 1. Designing value streams and workflows
                        • 2. Core concepts and principles
                          Support and improve services25%- Service support and incident management
                          • 1. Service desk and request fulfilment
                            • 2. Incident and problem management
                              - Performance measurement and improvement
                              • 1. Metrics and monitoring
                                • 2. Continual improvement practices

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q19-Q24):

                                  NEW QUESTION # 19
                                  A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

                                  Answer: B


                                  NEW QUESTION # 20
                                  Which of the following involves consideration of the skills and availability of both internal and external resources?

                                  Answer: A


                                  NEW QUESTION # 21
                                  In a mature ITIL 4 practice environment, incidents are automatically generated from monitoring events, enriched with CI data from the CMDB, and routed through automated priority matrices.
                                  Major-incident teams must be alerted based on dynamic impact thresholds, and linked knowledge articles should surface during ticket resolution. Which ONE practice is accountable for defining and governing this entire ticket lifecycle from auto-creation and CI integration to automated escalations, major-incident protocols, and closure criteria?

                                  Answer: B

                                  Explanation:
                                  The Incident Management practice owns the complete lifecycle of unplanned service disruptions.
                                  It defines how incidents are captured whether via user reports or automated event triggers, how CI attributes inform categorization and impact assessment, and how dynamic priority matrices drive automated escalations. It also prescribes major-incident procedures, integrates knowledge- article recommendations into the resolution workflow, and enforces closure criteria once service restoration is verified.


                                  NEW QUESTION # 22
                                  An organization experiences a high level of variation in the demand for its development services.
                                  The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

                                  Answer: B


                                  NEW QUESTION # 23
                                  Which is often included in an Agile approach to software development?

                                  Answer: B


                                  NEW QUESTION # 24
                                  ......

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