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Salesforce-Loyalty-Management準備資料で20〜30時間学習した直後に、今後の試験に自信を持つことができるという誇張はありません。何万人ものお客様が弊社の試験資料の恩恵を受け、Salesforce-Loyalty-Management試験に簡単に合格しました。データは、私たちのハイパス率が信じられないほど98％から100％であることを示しました。間違いなく、あなたの成功はSalesforce-Loyalty-Managementトレーニングガイドで100％保証されています。リンクをクリックするだけで概要を表示できるのが便利であり、あらゆる種類のSalesforce-Loyalty-Managementバージョンを体験できます。
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Member Management | 15% | - Manage Member Statuses and Data Privacy - Understand the Member Enrollment Process - Configure Member Types and Member Accounts |
| Topic 2: Loyalty Program Design & Setup | 25% | - Define and configure Loyalty Tiers - Understand the business requirements and configure the Loyalty Program - Configure program types (B2B, B2C, B2B2C) |
| Topic 3: Integration & Data Model | 15% | - Understand the Loyalty Management Data Model - Integrate with Salesforce CDP (Customer Data Platform) - Use APIs for Loyalty Management |
| Topic 4: Promotions & Rewards | 25% | - Configure Loyalty Promotions - Define rewards and benefit catalogs - Understand Voucher Management |
| Topic 5: Currencies & Points | 20% | - Configure Qualifying and Non-Qualifying currencies - Manage expiration policies for points - Define Rules for earning and redeeming points |
>> Salesforce-Loyalty-Management資格模擬 <<
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質問 # 24
The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier).
Qualifying Points reset date is set at December 31,2022, with a frequency of one year.
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023.
Which date would be the new Expiry date for this member after the tier is upgraded to Gold?
正解：B
解説：
For a member who joins the NTO Insider program in the Silver tier and gets upgraded to the Gold tier on March 16, 2023, the new expiry date after the tier upgrade would be December 31, 2024 (C). This is because the tier group is defined with a Fixed Model and a Period of one year, with the Qualifying Points reset date set at December 31, 2022, and a frequency of one year. The Extend Expiration setting being tied to the Qualifying Points Reset Date means that regardless of when the tier upgrade occurs within the year, the expiration of the new tier status aligns with the annual reset date, extending to the end of the following reset period, which would be December 31, 2024.
This approach ensures that members who achieve a higher tier partway through the year enjoy the benefits of that tier for the remainder of the current year plus the entire next year, providing a full year's benefit from the point of the annual reset.
Salesforce documentation on Loyalty Management would outline the functionality and configuration options for tier groups, tier upgrades, and expiration settings, guiding administrators on setting these up to meet the program's strategic objectives and ensure clarity and fairness for members.
質問 # 25
A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?
正解：A
解説：
Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:
* Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for
* redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.
Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.
Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.
質問 # 26
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
正解：D
質問 # 27
A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?
正解：A、B
解説：
To monitor members' tier history in the dashboards from the Analytics Studio App, the two fields that need to be enabled in field history tracking on the Loyalty Member Tier object are:
Change Reason Type (B): This field captures the type of change (e.g., manual adjustment, system-generated change) that led to the tier change, providing context for the tier history.
Reason for Change (D): This field provides specific reasons for the tier change, offering detailed insights into why a member's tier was adjusted, which is valuable information for analyzing member behavior and program effectiveness.
Option A (Loyalty Tier Group) and Option C (Loyalty Tier) are important fields for understanding tier structures and member status, but they do not specifically relate to tracking changes or the reasons behind tier history, which are crucial for analytical purposes.
Salesforce documentation on Loyalty Management and Analytics would provide guidance on configuring field history tracking and leveraging Analytics Studio to create insightful dashboards that monitor and analyze members' tier history, aiding in strategic decision-making and program optimization.
質問 # 28
A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?
正解：A、D、E
解説：
When setting up tier groups in Salesforce Loyalty Management for a sports clothing and accessories retailer, the three necessary attributes to define are:
Qualifying period (A): This defines the time frame within which the members' activities (like purchases or interactions) contribute towards their tier status. It's crucial for determining how member activities are evaluated against tier criteria.
Tier Period (C): This attribute specifies the duration for which a member remains within a particular tier once qualified, before re-evaluation. It's important for maintaining the tier structure over time and for member expectation management.
Tier Model (D): This outlines the basis on which the tiers are structured, such as points accrued, spending amount, or other qualifying activities. It forms the foundation of the tier system, dictating how members progress through different levels.
Option B, Fixed Tier Model, is not an attribute but a type of Tier Model. Option E, Non-Qualifying Period, is not a standard attribute required for setting up tier groups in Salesforce Loyalty Management.
Salesforce documentation on Loyalty Management would detail the process of setting up tier groups, including the necessary attributes and considerations for effectively structuring a multi-tiered loyalty program.
質問 # 29
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Salesforce Loyalty Management Accredited Professional Examテストの準備は、主に当社のクライアントは、Salesforce-Loyalty-Management試験に合格するのを助けると認証を得ることができます。この認証は、クライアントに大きなメリットをもたらします。クライアントは大企業に参入し、高給を稼ぐことができます。 Salesforce-Loyalty-Management試験に合格すると、給与を2倍にすることができます。認定資格を所有している場合、Salesforce-Loyalty-Managementクイズトレントを十分にマスターし、優れた能力を所有していることを証明し、会社または工場で尊敬されます。あなたの仕事を変えたいなら、それはあなたにとっても良いことです。
Salesforce-Loyalty-Management専門試験: https://www.xhs1991.com/Salesforce-Loyalty-Management.html
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