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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Applications | 10% | - Opportunity Management - Products, Price Books, and Quotes - Account and Contact Management - Forecasting - Sales Cloud Features |
| Topic 2: Workflow and Process Automation | 17% | - Workflow Rules - Process Builder - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Flows (Screen Flows, Autolaunched Flows) - Approval Processes |
| Topic 3: Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
| Topic 4: Security and Access | 12% | - Login Hours and IP Ranges - Salesforce Shield - Object-Level Permissions - Record Access (OWD, Sharing Rules) - Field-Level Security |
| Topic 5: Reports and Dashboards | 11% | - Summary Reports and Matrix Reports - Report Builder - Report Types - Scheduling Reports - Dashboard Components - Joined Reports |
| Topic 6: Data Management | 10% | - Duplicate Rules and Matching Rules - Data Import Wizard - Data Export - Data Quality Best Practices - Data Loader |
| Topic 7: Standard and Custom Objects | 8% | - Standard Object Overview - Roll-up Summary Fields - Custom Object Creation - Object Relationships (Lookup, Master-Detail) |
| Topic 8: User Setup | 8% | - Delegated Authentication - Role Hierarchy - User Creation and Management - Permission Sets - User Licenses - Profile Configuration |
| Topic 9: Service Cloud Applications | 10% | - Service Contracts - Cases and Entitlements - Omni-Channel - Service Cloud Features - Web-to-Case and Email-to-Case |
| Topic 10: Organization Setup | 4% | - Lightning Experience vs Classic - Fiscal Year - Currency Management - Company Information - User Interface |
| Topic 11: Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Tasks and Events - Chatter Best Practices |
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NEW QUESTION # 98
Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
What should a System Administrator do to report on the newly created fields?
Answer: C
NEW QUESTION # 99
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?
Answer: D
Explanation:
Native debug feature is a tool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or might fail. References: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5
NEW QUESTION # 100
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
Answer: D
Explanation:
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References: https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_page_layouts.htm&type=5
NEW QUESTION # 101
Universal Containers has ten sales teams, each specified with their own role. Sales management has requested that all sales team users have read only access to all Leads owned by other sales team roles.
Which option will allow for this level of record sharing'
Answer: C
NEW QUESTION # 102
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
Answer: C,D
NEW QUESTION # 103
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