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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Topic 2: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
- Testing, validation, and deployment
- Configuration and setup of GPR
Topic 3: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Creating and managing action maps
- Optimization and continuous improvement
- Setup and configuration basics

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

Answer: D


NEW QUESTION # 44
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: D


NEW QUESTION # 45
Running a benefit assessment incurs no cost.
(True/False)
Response:

Answer: A


NEW QUESTION # 46
Which two configurations are required when creating a new action map?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 47
Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

Answer: D


NEW QUESTION # 48
......

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