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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analysing and Managing Stakeholders | 10% | - Stakeholder analysis and engagement strategies - Stakeholder identification and classification |
| Topic 2: Improving Business Services and Processes | 10% | - Identifying improvement opportunities - Process modelling and analysis |
| Topic 3: Modelling Requirements | 5% | - Modelling notations and techniques - Communicating requirements through models |
| Topic 4: Making the Business Case | 10% | - Feasibility assessment - Cost-benefit analysis and justification |
| Topic 5: Investigating the Business Situation | 10% | - Documenting current state - Investigative techniques: interviews, workshops, observation |
| Topic 6: What is Business Analysis? | 5% | - Definition and scope - Role and purpose of business analysis |
| Topic 7: Strategic Context for Business Analysis | 5% | - Alignment with organizational goals - Business strategy and objectives |
| Topic 8: Defining the Solution | 10% | - Gap analysis - Developing and evaluating solution options |
| Topic 9: Establishing the Requirements | 10% | - Requirements types: business, functional, non-functional - Elicitation and definition techniques |
| Topic 10: Delivering the Requirements and Solution | 5% | - Benefits realization - Implementation considerations |
| Topic 11: Validating and Managing Requirements | 5% | - Requirements management and change control - Requirements validation and verification |
| Topic 12: Competencies of a Business Analyst | 5% | - Professional knowledge and techniques - Personal qualities and skills |
| Topic 13: Business Analysis Service Framework | 5% | - Roles and responsibilities within the framework - Structure and process model |
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問題 #60
Which of the following stakeholder categories are included in the stakeholder wheel?
答案：C
解題說明：
The Stakeholder Wheel (or Stakeholder Interest Groupings) is a model used to categorize stakeholders in the strategic analysis phase, particularly for external environment analysis. This technique groups stakeholders based on their primary relationship to the organisation. The key groups included in the stakeholder wheel are Suppliers, Customers, Competitors, Partners, Owners (Shareholders), Regulators/Government, Media, and Employees/Trade Unions. Based on the options provided, the group that contains three valid, distinct categories from this standard model is Regulators, Auditors, Owners. While 'Auditors' can be considered part of the 'Regulators' or 'Owners' (depending on their role), and 'Owners' are often Shareholders, this option best reflects the high-level external interest groups used for broad strategic categorization compared to the internal focus of B or the mixed categories of A and C. The inclusion of Regulators and Owners is essential for any strategic stakeholder analysis.
(Reference: BCS Business Analysis Practice - Stakeholder Analysis, Stakeholder Wheel)
問題 #61
Which modelling technique organises the business analyst's thinking by using a series of topic-related branches and sub-branches radiating from a central point?
答案：B
解題說明：
The technique described is a Mind map. A Mind Map is a non-linear, visual tool used for structuring information and generating ideas around a central concept. It is characterized by having a central image or topic from which topic-related branches and sub-branches radiate. The structure helps the business analyst (or a group in a workshop) to organize complex, unstructured thoughts, visualize associations, and explore an area holistically. This technique is often used in the initial stages of investigation, such as problem analysis or requirements elicitation, to help gain a broad understanding of the scope and related issues. This is distinct from a Process map (which shows the flow of activities), an Entity relationship diagram (which models data structures), or the Business analysis process model (which models the BA's work steps).
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Investigative Techniques, Mind Maps)
問題 #62
A system holds information about an employee; Mike Berry.
Which of the following is Mike Berry an example of?
答案：C
問題 #63
Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?
答案：A
問題 #64
What is the PRIMARY purpose of a benefits plan?
答案：C
解題說明：
A benefits plan outlines how the anticipated benefits of a project or change initiative will be achieved, tracked, and managed. Its primary purpose is to ensure that benefits are realized as planned.
Key Considerations:
* Tracking Changes to Requirements: A benefits plan focuses on benefits realization, not changes to requirements.
* Quantifying Intangible Benefits: While intangible benefits may be included, the primary focus is on managing all benefits, tangible and intangible.
* Tracking and Managing Benefits Realisation: The benefits plan provides a structured approach to monitor progress and ensure benefits are delivered.
* Publishing to Shareholders: While stakeholders may review the plan, its primary purpose is internal management, not external communication.
Evaluation of Each Option:
* A. It provides a firm basis for tracking the benefits of making changes to requirements: The benefits plan focuses on overall benefits realization, not specifically on changes to requirements.
Conclusion: This is not correct .
* B. It quantifies intangible benefits that could not be quantified when the business case was presented: While intangible benefits may be included, this is not the primary purpose of the plan.
Conclusion: This is not correct .
* C. It provides a firm basis for tracking the business benefits and managing their realisation: This accurately describes the primary purpose of a benefits plan. Conclusion: This is correct .
* D. It is published to shareholders to show that their investment made will result in tangible benefits for the organisation: The benefits plan is primarily for internal use, not external reporting.
Conclusion: This is not correct .
Final Recommendation:
The primary purpose of a benefits plan is:
C). It provides a firm basis for tracking the business benefits and managing their realisation.
問題 #65
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