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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | MSP Practitioner, 5th edition Exam |
| Exam Number: | MSP-Practitioner |
| Exam Format: | Open book, Multiple choice, Matching questions, Objective testing, Scenario-based |
| Certificate Validity Period: | 3 years |
| Passing Score: | 60% (42/70 marks) |
| Exam Duration: | 150 minutes |
| Available Languages: | Chinese, English |
| Related Certifications: | MSP Foundation, 5th edition MSP Practitioner, 4th edition |
| Real Exam Qty: | 58 questions with sub-questions (70 marks total) |
| Exam Price: | from US$778.00 |
| Recommended Training: | PeopleCert Official Training |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert MSP-Practitioner Sample Questions |
| Exam Way: | Online proctored exam, available 24/7 |
| Pre Condition: | Must hold MSP Foundation 5th edition or MSP Practitioner 4th edition certification |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/project-programme-and-portfolio-management/msp-6/msp-practitioner-5th-edition-2932/ |
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質問 # 43
The programme is in the 'embed the outcomes' process at the end of Tranche 2. As part of the adopt the capabilities activity, the BCM is concerned that many of the sales staff are continuing to use the old sales system alongside the new systems and processes. This is impacting on cost reductions and increased sales.
The BCM has confirmed that the new system has all the functionality required.
As part of the 'adopt the capabilities' activity what should the BCM do to resolve this situation?
正解：C
解説：
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The 'Embed the outcomes' process is where the focus shifts from delivering technical capabilities to ensuring that those capabilities are integrated into business-as-usual (BAU). A key activity within this process is 'Adopt the capabilities', which involves supporting the business through the transition and ensuring that old ways of working are retired.
In this scenario, the staff are resisting the change by maintaining a "safety net" (the old system). According to MSP 5th Edition, to successfully embed a change, the programme must often "burn the bridges" to the old state once the new system is proven to be functional. Option D is the correct answer because it addresses both the technical and human aspects of the transition. Removing access to the old system forces the adoption of the new process, while providing support ensures that staff feel capable and confident in the new environment. Simply reporting on benefits (Option A) or encouraging knowledge sharing (Option C) will not resolve the issue if the old system remains an available option for those resistant to change. The Business Change Manager (BCM) must lead this transition, ensuring that the organization moves fully into the future state described in the Target Operating Model, thereby allowing the benefits to be fully realized.
質問 # 44
For a programme that focuses on Political and societal change which scenario will lead to lower probability of success?
正解：C
質問 # 45
When approval to proceed is given at the end of Defining a Programme, what does this mean?
正解：A
解説：
Approval to proceed at this stage authorizes work on all projects within the first tranche of the programme.
The MSP Practitioner explains: "Approval to proceed is for first tranche, at end of that tranche, Go/No Go decision will be taken for next tranche," meaning that the programme is phased with controlled progression through tranches rather than approval for the entire programme upfront.
質問 # 46
One of the outcomes from the programme is 'customers buy package deals'. However, this outcome cannot be fully achieved until the end of Tranche 3 when training for the call centre staff is complete. Some senior managers think that this could be delivered more quickly, but the Call Centre Manager does not want their staff members affected by too many changes at the same time, so that they can continue to meet the needs of existing customers. The programme manager has designed the tranche structure to take this into account.
Is this tranche design an appropriate application of the 'bring pace and value' principle, and why?
正解：C
解説：
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The principle of 'Bring pace and value' in MSP 5th Edition emphasizes that a programme should be structured to deliver value as early as possible while maintaining a sustainable pace of change. A critical aspect of this principle is the recognition of the "capacity for change" within the business-as-usual (BAU) environment. If a programme attempts to move too quickly, it risks overwhelming the operational teams, leading to a dip in performance or a complete failure to adopt the new ways of working.
In this scenario, the Call Centre Manager highlights a valid concern regarding the volume of change (change fatigue) and the need to maintain existing customer service levels. Option A is the correct application of the principle because MSP explicitly states that the design of tranches and the timing of "landing points" must be balanced against the organization's ability to absorb change. Delivering "pace" does not mean reckless speed; it means the optimal speed that maximizes cumulative value without breaking the operational backbone of the company. By designing the tranche structure to accommodate the call centre's capacity, the programme manager ensures that when the change is finally implemented in Tranche 3, it is more likely to be successful and sustainable. This avoids the "value leakage" that occurs when changes are forced upon a business that is not ready to receive them.
質問 # 47
During the 'identify the programme' process, the SRO identified that the utility regulator may be considering a fair pricing policy to protect vulnerable customers. The introduction of this policy would have a significant impact on the benefits expected by UU. The programme manager included this information in the programme brief.
How well does this apply the 'deal with ambiguity' principle, and why?
正解：D
解説：
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The 'Deal with ambiguity' principle in MSP 5th Edition recognizes that programmes operate in evolving environments where not all information is known at the outset. This principle requires programme teams to acknowledge uncertainty and proceed with the best available information, rather than waiting for absolute certainty, which may never come. Ambiguity often stems from external factors, such as potential regulatory changes, which are outside the programme's direct control but can significantly affect its viability.
In this scenario, the potential for a "fair pricing policy" is a classic example of ambiguity during the 'Identify the programme' process. By including this information in the programme brief, the Programme Manager and SRO are surfacing a critical uncertainty early. Option A is the correct answer because the primary purpose of identifying such ambiguity at this stage is to enable the Sponsoring Group to make an informed
"invest/no-invest" decision. The programme brief is designed to provide enough information to justify moving to the more detailed 'Design the programme' stage. If the Sponsoring Group is unaware of this potential impact on benefits, they cannot accurately assess the programme's value or risk profile. Ignoring the ambiguity until a formal risk process is established (Option C) would be a failure of this principle, as MSP encourages proactive transparency regarding what is unknown or uncertain from the very beginning of the transformational flow.
質問 # 48
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