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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Support and User Acceptance | 12% | - Validate solution against requirements - Plan and execute user acceptance testing - Support solution development and clarify requirements |
| Topic 2: Change Management and Enablement | 17% | - Identify change impacts and risks - Support adoption and training activities - Develop change enablement strategies |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of effective user stories - Document and maintain user stories |
| Topic 4: Customer Discovery | 17% | - Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle - Assess current state of existing products and processes - Document business processes and scope |
| Topic 5: Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities |
| Topic 6: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate and prioritize requirements - Document and manage requirements in version control - Distinguish between scope, requirements and user stories |
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NEW QUESTION # 271
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
Answer: C
Explanation:
To successfully meet governance requirements to identify the business purpose, the business analyst should adhere to agreed upon mapping standards. Mapping standards are guidelines or conventions that define how to create and document business process maps. They help to ensure consistency, clarity, and quality of the process maps across different projects and teams. They also help to align the process maps with the business objectives and requirements, and support regulatory considerations. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping
NEW QUESTION # 272
Which Information should the BA gather during the initial discovery meeting?
Answer: A
NEW QUESTION # 273
The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
What is the first step in the ALM process that should be taken?
Answer: B
Explanation:
This answer states that gathering requirements and analyzing them is the first step in the Application Lifecycle Management (ALM) process that should be taken for adding a custom field to a page layout in a sandbox for Universal Containers. ALM is a framework that defines and manages the stages involved in developing, testing, deploying, and maintaining a software application. ALM typically consists of these steps:
gather requirements and analyze them, design and build solutions, test solutions, deploy solutions, and maintain solutions. Gathering requirements and analyzing them means that the BA identifies and understands the business needs and expectations of the stakeholders or users, and defines what the solution must do or have to meet them. References: https://trailhead.salesforce.com/en/content/learn/modules/application- lifecycle-and-development-models
NEW QUESTION # 274
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
Answer: C
NEW QUESTION # 275
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each others changes.
What should JC use to prevent this from happening in the future?
Answer: B
Explanation:
Explanation
The tool that Universal Containers should use to prevent teams from overwriting each others changes in the future is a version control system. A version control system is a tool that tracks and manages changes to code or configuration in a software project or enhancement. A version control system helps to prevent teams from overwriting each others changes by allowing them to create and work on separate branches or copies of the code or configuration, merge their changes with the main branch or copy when they are ready, and resolve any conflicts or errors that may occur during the merge. A version control system also helps to maintain a history of changes, backup and restore previous versions, and collaborate and communicate with other team members.
References:
https://trailhead.salesforce.com/content/learn/modules/git-and-git-hub-basics/work-with-the-git-hub-workflow
NEW QUESTION # 276
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