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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 2: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 3: Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 4: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 5: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 6: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 7: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
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NEW QUESTION # 38
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
Answer: A
Explanation:
From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.
NEW QUESTION # 39
Which statement about high-velocity IT is CORRECT?
Answer: C
Explanation:
In high-velocity IT, the required velocity depends on the nature of the organization, its context, and its goals. Different organizations need different levels of speed; it is not a one-size-fits-all transformation.
NEW QUESTION # 40
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
Answer: B
Explanation:
HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.
NEW QUESTION # 41
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
Answer: B
Explanation:
A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.
NEW QUESTION # 42
Which describes a digital product?
Answer: B
Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.
NEW QUESTION # 43
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