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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales and Marketing Applications12%- Sales Productivity
  • 1. Opportunities
  • 2. Accounts and Contacts
  • 3. Leads
- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
Topic 2: Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Business Process Automation
  • 3. Flow Builder
Topic 3: Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Calendar Management
  • 3. Activities
Topic 4: Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Knowledge
  • 3. Entitlements
Topic 5: Object Manager and Lightning App Builder20%- Object Customization
  • 1. Record Types
  • 2. Custom Objects
  • 3. Fields and Relationships
- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
Topic 6: Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
Topic 7: Configuration and Setup20%- Company Settings
  • 1. Business Hours and Holidays
  • 2. Fiscal Year Configuration
  • 3. Organization Settings
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings

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Salesforce Certified Administrator Sample Questions (Q48-Q53):

NEW QUESTION # 48
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

Answer: B


NEW QUESTION # 49
The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?

Answer: D

Explanation:
Explanation
Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. References:
https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5


NEW QUESTION # 50
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers

Answer: C,D

Explanation:
Explanation
Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5


NEW QUESTION # 51
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers

Answer: A,D

Explanation:
Explanation
Account and contact are two records that can be created when using the lead conversion process. The lead conversion process converts a lead into an account, a contact, and optionally, an opportunity.
References:https://help.salesforce.com/s/articleView?id=sf.convert_lead.htm&type=5


NEW QUESTION # 52
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?

Answer: D

Explanation:
Explanation
A PriceBook is a feature that allows administrators to define different prices for the same products based on different criteria such as customer segment, region, channel, etc. For example, a PriceBook can provide reseller partners with discounted prices on the products they purchase compared to regular customers. A PriceBook consists of one or more PriceBook entries that specify the product ID, pricebook ID, list price, currency, and active status for each product-pricebook combination.
References:https://help.salesforce.com/s/articleView?id=sf.pricebook_overview.htm&type=5


NEW QUESTION # 53
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