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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Business Analysis Service Framework | 2.5% | - Framework concepts
|
| Topic 2: The Strategic Context for Business Analysis | 7.5% | - Strategy analysis
|
| Topic 3: Defining the Solution | 7.5% | - Solution definition
|
| Topic 4: Validating and Managing Requirements | 5% | - Requirements management
|
| Topic 5: Establishing the Requirements | 10% | - Requirements engineering
|
| Topic 6: What is Business Analysis | 5% | - Business analysis concepts
|
| Topic 7: Documenting and Modelling Requirements | 10% | - Requirements documentation
|
| Topic 8: Analysing and Managing Stakeholders | 10% | - Stakeholder analysis
|
| Topic 9: Improving Business Services and Processes | 12.5% | - Business process improvement
|
| Topic 10: Delivering the Requirements | 5% | - Requirements delivery
|
| Topic 11: Delivering the Business Solution | 5% | - Business solution implementation
|
| Topic 12: Investigating the Business Situation | 12.5% | - Investigation techniques
|
| Topic 13: The Competencies of a Business Analyst | 2.5% | - Business analyst competencies
|
| Topic 14: Making the Business Case | 5% | - Business case development
|
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問題 #16
Which quantitative investigation technique is a form of observation?
答案：C
解題說明：
Activity sampling is a quantitative form of observation used to collect measurable evidence about how work is performed. Instead of continuously observing one person or process, the analyst samples activities at intervals and records what is happening. This helps identify how time is spent, how often particular tasks occur, and where inefficiencies may exist. Surveys are quantitative but they gather responses from participants rather than observing actual work. Interviews are primarily qualitative because they rely on discussion and stakeholder explanation. User role analysis is used to understand user types, responsibilities, and interactions, but it is not a form of observation. Since activity sampling directly observes work and produces measurable data, it is the correct answer.
問題 #17
An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system.
What investigation technique is the analyst using?
答案：A
問題 #18
A process model has been produced which includes diamond-shaped symbols.
What does this diamond-shaped symbol represent in the model?
答案：D
問題 #19
The horizontal bar of the T-shaped professional describes what?
答案：D
解題說明：
The T-shaped professional model is used in business analysis to describe the ideal mix of skills and knowledge. The 'T' shape consists of a vertical bar and a horizontal bar. The vertical bar represents the deep and specific domain knowledge or core expertise (e.g., business analysis techniques, specific industry knowledge). The horizontal bar (the top of the 'T') represents the multi-disciplinary breadth of skill and knowledge that an individual can apply to various situations. This breadth includes soft skills like communication, facilitation, leadership, and a broad understanding of different business areas (like finance, operations, IT, and strategy). It is this breadth that allows the business analyst to collaborate effectively across different teams and disciplines, understand the context of the change, and recommend truly holistic solutions.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Competencies of a Business Analyst)
問題 #20
In the lifecycle for a business case, what precedes the initial business case?
答案：C
解題說明：
The development of a Business Case is often an iterative process. Before significant investment is made in creating the detailed Initial Business Case (often called the Outline Business Case or OBC), a preliminary assessment is required to ensure the proposed change is viable. This assessment is the Feasibility study (or Feasibility Assessment). A feasibility study quickly evaluates the proposed initiative to confirm it is technically possible, financially justifiable, and strategically aligned (Business Feasibility). The outcomes of this study determine whether it is worthwhile to proceed to the more detailed, full business case development. The other options (A, B, D) occur after the initial business case is approved and investment is committed.
(Reference: BCS Business Analysis Practice - Business Case Lifecycle)
問題 #21
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