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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Prompt Engineering20%- Prompt Builder usage
  • 1. Field generation and flex templates
    • 2. Prompt templates and configuration
      - Grounding techniques
      • 1. Data grounding for reducing hallucinations
        • 2. Best practices for prompt design
          Data Cloud & Grounding20%- Data integration for AI agents
          • 1. Connecting external data sources
            • 2. Using Data Cloud for retrieval augmentation
              Testing, Deployment & Lifecycle15%- Agent lifecycle management
              • 1. Sandbox to production deployment
                • 2. Testing and validation strategies
                  AI Agents35%- Agent behavior configuration
                  • 1. Filters and variables for deterministic behavior
                    • 2. Agent reasoning engine concepts
                      - Agent setup and orchestration
                      • 1. Standard and custom topics
                        • 2. Standard and custom agent actions
                          Governance & Observability10%- AI governance
                          • 1. Trust layer and compliance concepts
                            • 2. Monitoring agent behavior

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                              Salesforce Certified Agentforce Specialist 認定 AI-201 試験問題 (Q163-Q168):

                              質問 # 163
                              An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

                              正解:C

                              解説:
                              In the Salesforce Agentforce Platform, assigning actions to Agents requires mapping them through Topics in Agent Builder. Topics act as the container that links an Agent's conversational intent with the specific actions it can perform. By first assigning an action to a Topic in Agent Builder, the Agentforce Specialist ensures that the Agent knows when and how to trigger the action during the business process flow.


                              質問 # 164
                              An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
                              Which feature in the Einstein Trust Layer best supports UC's need?

                              正解:B

                              解説:
                              Dynamic grounding with secure data retrieval is a key feature in Salesforce's Einstein Trust Layer, which provides enhanced data protection and ensures that AI-generated outputs are both accurate and securely sourced. This feature allows relevant Salesforce data to be merged into the AI-generated responses, ensuring that the AI outputs are contextually aware and aligned with real-time CRM data.
                              Dynamic grounding means that AI models are dynamically retrieving relevant information from Salesforce records (such as customer records, case data, or custom object data) in a secure manner. This ensures that any sensitive data is protected during AI processing and that the AI model's outputs are trustworthy and reliable for business use.
                              The other options are less aligned with the requirement:
                              Data masking refers to obscuring sensitive data for privacy purposes and is not related to merging Salesforce records into prompts.
                              Zero-data retention policy ensures that AI processes do not store any user data after processing, but this does not address the need to merge Salesforce record information into a prompt.


                              質問 # 165
                              Universal Containers wants to test agents while preserving real data and isolating from production. Which environment should the company use with Testing Center?

                              正解:C

                              解説:
                              The AgentForce Testing Center Implementation Guide specifies that organizations should perform all structured and regression testing in a sandbox environment replicated from production. The guide explains:
                              "Testing Center supports running tests safely in sandbox environments that mirror production data. This ensures realistic test conditions without impacting live systems or data."


                              質問 # 166
                              Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

                              正解:A

                              解説:
                              UC needs an AI solution to suggest products from a catalog for its sales team.


                              質問 # 167
                              Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

                              正解:B

                              解説:
                              UC wants to streamline the use of Generative AI by reducing the time reps spend typing prompts and ensuring consistency, leveraging their existing prompt knowledge.


                              質問 # 168
                              ......

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