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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 2	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 3	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 4	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 5	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 6	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q48-Q53):

NEW QUESTION # 48
U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area.
What do you configure in Next-Best-Action Designer to implement this requirement?

A. Applicability rules
B. An audience
C. A prioritization formula
D. A customer segment

Answer: A

NEW QUESTION # 49
In the Impact Analyzer tool, what does It mean when the overall health Indicator of the next best action has a red highlight?

A. The tool is not functioning properly.
B. The next best action needs further optimization.
C. The experiment has insufficient data.
D. The next best action Is performing exceptionally well.

Answer: B

NEW QUESTION # 50
A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority 30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.
Which actions does the customer receive in this scenario?

A. No actions due to Standard card volume exhaustion
B. Standard card only as highest priority action
C. Premium card only as lowest priority available action
D. Rewards card and Premium card as available actions

Answer: D

NEW QUESTION # 51
U+ Bank's marketing department wants to use the always-on outbound approach to send promotional emails about credit card offers to qualified customers. As a part of this promotion, the bank wants to identify the starting population by defining a few high-level criteria in a segment.
For each condition below, select which two conditions should be defined in Segment and which three conditions should be defined in Engagement policy as best practice.

Answer:

Explanation:

NEW QUESTION # 52
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you perform the build tasks based on best practices.

Answer:

Explanation:

Explanation:

NEW QUESTION # 53
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