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| Section | Objectives |
|---|---|
| Discovery and Integration | - Data ingestion and integration
|
| Service Management Data Model Usage | - Operational use of CMDB and CSDM
|
| Common Service Data Model (CSDM) | - CSDM framework overview
|
| CMDB (Configuration Management Database) | - Identification and Reconciliation Engine (IRE)
|
| Data Foundations and Governance | - Data governance principles
|
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NEW QUESTION # 60
(Choose 2 options)
A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT) Sensor in ServiceNow.
What are the recommended practices for this activity?
Answer: B,D
NEW QUESTION # 61
A CMDB Administrator needs to set up CMDB 360/Multisource CMDB Drag and drop the system property to the functionality Some options may not apply.
Answer:
Explanation:
Explanation:
In ServiceNow, CMDB 360 / Multisource CMDB extends the Identification and Reconciliation Engine (IRE) to support multi-source visibility, reconciliation, and confidence scoring. Configuration is controlled through system properties, each enabling a specific capability.
glide.identification_engine.multisource_enabled is the master switch that activates CMDB 360 functionality.
glide.identification_engine.multisource_cmdb_ci_enabled allows CMDB 360 to collect and evaluate data specifically from CMDB CI classes.
glide.cmdb.logger.source.cmdb_multisource enables detailed logging for troubleshooting multisource ingestion and reconciliation.
glide.identification_engine.multisource_recompute.max_ci_limit protects performance by limiting how many CIs can be processed during a recompute operation.
Capturing CMDB 360 data from non-CMDB classes is not supported, which is why no property applies to that option.
This mapping aligns with Data Foundations and CMDB governance best practices, ensuring CMDB 360 is enabled safely, transparently, and at scale.
NEW QUESTION # 62
A CMDB Administrator is using theDuplicate CI Remediatorto address a de-duplication task. On thefirst tab of the wizard, theMain CIis selected.
Whichattributes are used to identify the Main CI?(Choose two)
Answer: B,D
Explanation:
InServiceNow, theDuplicate CI Remediatoris a governed tool designed to safely resolve duplicate Configuration Items while preserving themost valuable and authoritative record. The first step in the remediation wizard is identifying theMain CI, which will be retained after remediation.
ServiceNow uses two primary attributes to help determine the best candidate for theMain CI:
Oldest Created (Option A)
The oldest CI is often preferred because it typically has alonger operational history, may be referenced by historical incidents, changes, problems, or audits, and is more likely to be embedded in downstream processes and reports. Retaining the oldest CI helps avoid breaking historical references.
Most Related Items (Option B)
A CI with themost relationships(for example, links to applications, services, incidents, or other CIs) is generally the most valuable from abusiness and operational contextperspective. Preserving these relationships is critical for impact analysis, Change Management, and CSDM-aligned service modeling.
Options C (Newest Created) and D (Least Related Items) are not used as selection criteria because newer or weakly-related CIs typically contain less historical and relational value and are better candidates for removal or merging.
By prioritizingOldest CreatedandMost Related Items, the Duplicate CI Remediator aligns withCMDB Data Foundations best practices, ensuring minimal data loss, preserved business context, and safer de-duplication outcomes.
Therefore, the correct answers areA and B.
NEW QUESTION # 63
A CMDB Administrator group wants to establish a process for receiving task notifications when the Support Group or Managed By Group fields are not populated for operational Linux servers stored in the CMDB.
Which ServiceNow modules can be used to configure recommended fields and generate task records when these fields are missing?
Answer: D
Explanation:
CI Class Manager is used to configure class-level health requirements, including attributes designated as required or recommended for a selected CI class. The administrator can identify Support Group and Managed By Group as recommended attributes for the Linux Server class. Recommended fields provide operational and diagnostic value even when they are not technically mandatory for inserting a CI.
Health Preferences control how CMDB Health findings are processed, including task-generation behaviour for CIs that fail applicable health conditions. Once the health calculations identify operational Linux servers with missing recommended values, remediation tasks can be generated and assigned for corrective action. The guide confirms that task behaviour for unhealthy CIs is governed through the relevant health metric configuration rather than through the dashboard itself.
Technical Service Offerings and Dynamic CI Groups can populate and synchronize group values, but they are not the modules used to define recommended-field health checks and generate health tasks. Therefore, B is correct.
=========
NEW QUESTION # 64
How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality associated with CIs in the CMDB?
Answer: B
Explanation:
The correct answer is Data Quality Scheduled Job because CMDB data quality checks are not simply visual or manual activities. Scheduled jobs are used to execute recurring evaluations that calculate and refresh quality indicators for CI records. These jobs support CMDB health and data quality by periodically checking records against configured rules, such as stale records, missing required attributes, compliance conditions, or correctness-related metrics. CMDB Workspace is the interface where users can review and act on CMDB information, but it is not itself the mechanism that performs scheduled quality evaluation. Business rules can enforce logic during insert or update actions, but they are not the normal mechanism for recurring CMDB data quality calculation. Therefore, the Data Quality Scheduled Job is the best answer.
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NEW QUESTION # 65
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