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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 2: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 3: Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Topic 4: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 5: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management

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Salesforce Certified Slack Administrator Sample Questions (Q210-Q215):

NEW QUESTION # 210
When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

A. To make multiple discussions in the same channel easier to follow
B. To use slash commands without disturbing the rest of the channel members
C. To ensure that others in a channel will be notified of new messages
D. To add responses such as "thank you" or "I'm looking into it" without cluttering the channel needlessly

Answer: A

Explanation:
Slack encourages using threads to keep conversations organized and prevent clutter in busy channels.
Official Slack documentation says:
"Threads help organize conversations around specific messages, allowing multiple discussions to happen simultaneously within a single channel without causing confusion." While thanking or quick responses (Option B) can also be done in threads, the primary reason for using threads is to manage multiple discussions efficiently.
(Reference: Slack Administration Study Guide - Best Practices for Channel Communication and Threading)
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NEW QUESTION # 211
Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)

A. Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.
B. Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.
C. Create a private channel in the HR workspace, and add all hiring managers in the organization.
D. Create a public channel in the HR workspace, and add all hiring managers in the organization.

Answer: C

Explanation:
Slack recommends for sensitive HR communication:
"Use a private channel to manage sensitive communications, like hiring and recruiting questions, especially when HR policies and individual discussions are involved." A public channel (A, D) risks sensitive information exposure. Org-wide channels (B) are less appropriate for targeting a specific audience like hiring managers.
(Reference: Slack Administration Study Guide - Managing Sensitive Information in Channels)

NEW QUESTION # 212
You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?

A. Enable workspace creation requests via Org Settings.
B. Create a workflow in the #help-admins channel that requires users to provide justification for their request.
C. Post the requirements in the #general channel so that your members can see them.
D. Inform users that if they want a new workspace they should reach out to you via direct message (DM).

Answer: A

Explanation:
Slack documentation for Enterprise Grid states:
"Org Owners and Org Admins can enable workspace creation requests via Org Settings, making the process efficient and standardized." Posting requirements (B) is not a controlled or actionable system. DM requests (C) are informal and untrackable. Workflows (D) are helpful, but Slack has built-in support for workspace creation requests through Org Settings, which is more efficient.
(Reference: Slack Administration Study Guide - Managing Workspace Creation on Enterprise Grid)
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NEW QUESTION # 213
You're a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)

A. Integrate with a Discovery solution using Slack's Discovery API.
B. Use the Admin APIs to create a custom script to flag credit card numbers.
C. Integrate with a Data Loss Prevention (DLP) solution using Slack's Discovery API.
D. Use Workflow Builder to allow people to report policy violations.

Answer: C

Explanation:
According to Slack's official security recommendations:
"For organizations needing to prevent sensitive data from being shared in Slack, the recommended approach is to integrate Slack with a Data Loss Prevention (DLP) solution using the Discovery API." DLP integrations can monitor messages and files, detect patterns like credit card numbers, and take automated actions to prevent or alert on policy violations.
Option A (Discovery solution) is related to data retention and eDiscovery, not proactive DLP enforcement.
Option B would require custom development and is not the standard or scalable approach. Option D (Workflow Builder) is not intended for monitoring sensitive data.
(Reference: Slack Administration Study Guide - Security Integrations and Data Loss Prevention)

NEW QUESTION # 214
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
B. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
C. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
D. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

Answer: C,D

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 215
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