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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	Apple-Device-Support
Passing Score:	75%
Available Languages:	Japanese, Spanish, German, French, English
Related Certifications:	Apple Certified IT Professional
Exam Price:	$149 USD
Certificate Validity Period:	3 years
Exam Duration:	120 minutes
Exam Format:	Multiple-choice multiple-select, Multiple-choice single-select
Real Exam Qty:	Approx. 80
Recommended Training:	Apple Device Support Training Course
Exam Registration:	Pearson VUE Registration Apple Certification Registration System
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:	No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:	https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 4	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 5	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 6	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 7	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 8	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 9	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.

Apple Device Support Exam Sample Questions (Q245-Q250):

NEW QUESTION # 245
While setting up a new iPad from their organization, a user notices that several setup screens are missing.
What is the most likely reason?

A. The organization's MDM solution is managing Setup Assistant.
B. The iPad failed to activate during setup.
C. The user selected "Skip all setup screens".
D. The device was released from Apple School Manager.

Answer: A

Explanation:
MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.
* Option A: Activation failure halts setup, not skips screens.
* Option B: Release prevents MDM control, not skips.
* Option D: No "Skip all" option exists.
References: Apple Support - " MDM Overview " (support.apple.com/HT204142).

NEW QUESTION # 246
Which Find My feature is available ONLY on MacBook models with Apple silicon?

A. Notify When Found
B. Remote Erase
C. View Location
D. Notify When Left Behind

Answer: D

Explanation:
Notify When Left Behind is a Find My feature that is available only on MacBook models with Apple silicon.
This feature alerts you when you leave your Mac behind in an unfamiliar location, such as a cafe or a hotel.
You can also set exceptions for places where you don't want to receive notifications, such as your home or office. Notify When Left Behind requires a Mac with Apple silicon and an iPhone or iPad with iOS 15 or iPadOS 15 or later. References: = Apple - Support - Manuals, Find My User Guide, Notify When Left Behind; Apple - Support - Manuals, Set up Touch ID on iPad; How to use the new Notify When Left Behind feature in iOS 15.

NEW QUESTION # 247
Where can you enable the FileVault key on MacOS?

Answer:

Explanation:

Explanation:
System settings > Privacy & Security> FileVault

NEW QUESTION # 248
How many times will Face ID attempt to recognize your face before asking for your passcode?

A. Ten
B. Three
C. Seven
D. Five

Answer: D

NEW QUESTION # 249
Why doesn't the latest iOS release appear in Settings > General > Software Update on an iPhone?

A. There isn't enough local storage for the upgrade.
B. The Wi-Fi network was configured by MDM.
C. MDM is managing software updates and upgrades.
D. Lockdown Mode is turned on.

Answer: C

Explanation:
MDM can defer or block iOS updates, hiding them from Settings > General > Software Update on managed devices.
* Option B: Lockdown Mode restricts features, not updates.
* Option C: Storage affects install, not visibility.
* Option D: Wi-Fi config doesn't hide updates.
References: Apple Support - " MDM software updates " (support.apple.com/HT204142).

NEW QUESTION # 250
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