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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Policies and Settings	22%	- Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations - Identity and access management
Governance Structure	8%	- Define admin and owner roles - Establish governance policies - Manage workflows and processes
Learning and Enablement	18%	- Plan and execute rollout strategies - Create learning materials and resources - Design training programs for users and admins - Support adoption and troubleshoot issues
Channel Strategy	10%	- Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows
Discovery	10%	- Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition
Delivery and Migration	17%	- Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices

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Salesforce Certified Slack Consultant Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which discovery question will best help you understand your client's security concerns and guidelines?

A. What user support model does your organization use today to answer IT and Slack-related questions?
B. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C. Which internal teams collaborate most frequently in your current organization?
D. Are there groups within the organization that need more restrictive permissions or access than a typical employee?

Answer: D

NEW QUESTION # 53
What can you do to prevent the creation of duplicate users as a result of a grid migration?

A. Make sure all guests are promoted to full members.
B. Require users to login with their existing email and password.
C. Ensure users' emails in Slack match SSO.
D. Ask users to update their usernames to a standard nomenclature.

Answer: C

Explanation:
The correct answer is C . Duplicate user creation during a grid migration is commonly tied to identity mismatch. Slack must be able to match migrating users to the correct enterprise identity, and the most important identifier in this context is the user's email address. Ensuring that users' Slack email addresses match their SSO identity reduces the chance that Slack treats the same person as separate accounts during migration. Option A is incorrect because promoting guests to full members does not solve identity matching and may increase access risk. Option B is wrong because requiring login with an existing email and password does not address SSO alignment and is not the best migration control. Option D is also incorrect because usernames are not the primary identity-matching control for Enterprise Grid migration. The consultant should focus on pre-migration identity hygiene: validate email addresses, align with SSO, resolve duplicate or stale accounts, and coordinate with identity administrators before migration execution.
Reference topic: Delivery and Migration - Enterprise Grid migration preparation, duplicate-user prevention, SSO alignment, identity hygiene, and user account matching.

NEW QUESTION # 54
Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?

A. Communications lead
B. Slack admin
C. Executive sponsor
D. Product owner

Answer: C

Explanation:
The correct answer is Executive sponsor . The executive sponsor owns senior-level business accountability for the engagement. This role provides strategic direction, resolves escalations that exceed the authority of the project team, and makes or approves critical business decisions that affect scope, priorities, risk, adoption, and organizational alignment. Option B, product owner, may guide business requirements, backlog decisions, and day-to-day solution priorities, but that role does not usually carry the senior authority needed for executive escalations or cross-functional business decisions. Option C, communications lead, owns launch messaging and communication planning, not critical decision-making. Option D, Slack admin, handles administrative configuration, user support, policies, settings, and operational tasks in Slack, but admins do not normally provide executive direction to the project. In a properly governed Slack implementation, escalation paths and decision rights must be explicit. The executive sponsor is the role that gives the project authority, removes business blockers, and ensures the Slack launch remains tied to enterprise goals.
Reference topic: Delivery and Migration - project team roles, executive sponsorship, escalation ownership, decision authority, and implementation governance.

NEW QUESTION # 55
In a final meeting for the Slack grid design sign-off, a client expresses concerns about the ease of adaptation for their employees. How should you address this to support the final sign-off?

A. Suggest ignoring employee adaptation concerns as they will diminish over time
B. Propose an incremental rollout plan with training sessions to assist in employee adaptation and gather feedback
C. Advise the client to use external training resources unrelated to Slack for employee adaptation
D. Recommend a complete redesign of the grid based solely on employee preferences

Answer: B

Explanation:
Addressing concerns about employee adaptation involves proposing an incremental rollout plan complemented with training sessions. This approach eases employees into the new grid design, allowing them to become familiar with it gradually, and provides opportunities to gather feedback and make adjustments if necessary.

NEW QUESTION # 56
When designing a Slack grid for an organization, what is a best practice to ensure that the grid effectively supports the company's communication and collaboration needs?

A. Create a large number of channels upfront to cover all potential topics and discussions
B. Encourage the use of direct messages for most communications to keep channels uncluttered
C. Design the grid with a minimal number of channels and only expand as specific needs arise
D. Tailor the grid structure to mirror the organization's departments and teams, creating channels that reflect their specific communication needs

Answer: D

Explanation:
The best practice is to tailor the grid structure to align with the organization's departments and teams. This involves creating channels that specifically cater to their communication and collaboration requirements, ensuring the grid is organized and efficient, and aligns with the company's operational structure.

NEW QUESTION # 57
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