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ServiceNow CIS-ITSM Certification is an essential credential for IT professionals who want to demonstrate their expertise in implementing IT Service Management solutions using ServiceNow. Certified Implementation Specialist - IT Service Management certification validates the candidate's knowledge and skills in managing IT services efficiently and effectively. Certified Implementation Specialist - IT Service Management certification is highly regarded in the IT industry and enhances the candidate's career opportunities and earning potential.

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Topic	Details
Topic 1	Selection of appropriate features and functions to meet business requirements Roles and default Access Controls
Topic 2	Implementation solutions that work in conjunction with baseline application functionality Integration capabilities
Topic 3	Basic and advanced operations performed by users and the system Key tables used in the application

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q171-Q176):

NEW QUESTION # 171
It is possible to create incidents automatically based on alerts from Event Management.

A. True
B. False

Answer: A

NEW QUESTION # 172
Which of the following is the goal of problem management?

A. Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
B. Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
C. Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.
D. Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

Answer: C

NEW QUESTION # 173
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

A. Change Management - Additional Factors
B. Change Management - Risk Assessment
C. No additional plugin is needed to add additional factors to calculate risk
D. Change Management - Risk Survey

Answer: B

NEW QUESTION # 174
Which of the following roles can maintain user criteria?

A. catalog_admin
B. user_criteria_admin
C. itil_admin
D. None of the listed answers

Answer: B

NEW QUESTION # 175
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

A. Edit in Form Designer
B. Edit in Item Designer
C. Edit in Catalog Item Designer
D. Edit in Catalog Builder

Answer: D

Explanation:
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/catalog-builder.html

NEW QUESTION # 176
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