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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HR System Architecture30%- HR services and catalog structure
- HR Service Delivery architecture
- HR data model (HR Case, HR Profile, tables)
- HR criteria and targeting
Topic 2: Core HR Applications and Employee Center30%- Employee Center configuration
- HR Administration
- HR Case Management
- HR Dashboards and Reporting
Topic 3: HR Journeys and Lifecycle Events20%- Activity Sets and triggers
- Lifecycle event configuration
- Journey Designer
- Onboarding / Offboarding / Transfers
Topic 4: Security and Data Protection20%- Role-based access control
- HR data security model
- Contextual security for HR cases
- Confidential HR data handling

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q54-Q59):

NEW QUESTION # 54
What settings define and track cross-scope access to applications?

Answer: C


NEW QUESTION # 55
How is the HR template associated with an HR service?

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html


NEW QUESTION # 56
Which application is installed with the Human Resources Scoped App: Core plugin?

Answer: B

Explanation:
The Human Resources Scoped App: Core plugin serves as the primary foundation for the ServiceNow HRSD suite, and its installation automatically includes HR Case Management . This application provides the essential framework for HR agents to create, manage, and resolve employee inquiries and requests through a structured case-handling process. It establishes the core Centers of Excellence (COEs) and the underlying table structures necessary for organizing HR data by topic. While other plugins like Lifecycle Events or Employee Document Management provide specialized extensions for onboarding or file storage, HR Case Management is the fundamental tool for day-to-day HR operations. It includes features like HR Services, Templates, and Assignment Rules, which allow HR teams to standardize service delivery and ensure consistent support across the organization.


NEW QUESTION # 57
What is the role of a Delegated Developer for HR Service Delivery?

Answer: C

Explanation:
The Delegated Developer role in HR Service Delivery is designed to allow specific users or groups the ability to perform administrative and development tasks within the HR scoped application without granting them the full system administrator [admin] role. Specifically, this role permits them to modify HR application objects such as skills, chat configurations, and surveys . This is a strategic security practice that adheres to the principle of least privilege, allowing HR technical team members to configure application- specific logic-like survey questions or chat queues-while remaining restricted from global system settings.
It differentiates development responsibilities from standard HR operations (like case handling) or global system administration. This ensures that HR-specific configurations remain under the control of the HR department while maintaining the security and stability of the broader ServiceNow platform.


NEW QUESTION # 58
An employee in Chicago submits a request using the Employee Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

Answer: A


NEW QUESTION # 59
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