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| Section | Objectives |
|---|---|
| Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
| Financial Services Cloud Fundamentals | - Industry use cases in banking and insurance - Core concepts and value proposition of Financial Services Cloud |
| Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
| Security, Reporting, and Integration | - Data security and sharing models - Integration with Salesforce ecosystem tools - Reporting and dashboards in Financial Services Cloud |
| Client and Customer Management | - Client lifecycle management processes - Relationship Groups and role modeling |
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NEW QUESTION # 58
Cumulus Cloud Bank needs help onboarding new customers. The business process requires updating the Know Your Customer (KYC) document checklist and performing internal tasks in a predefined order.
However, during an internal audit, it was found that bankers often miss these tasks and still move to the next stage of the onboarding process. What should a consultant recommend?
Answer: C
Explanation:
Action Plans and Action Plan Templates are designed for repeatable, controlled business processes that contain tasks and supporting-document requirements. An Action Plan Template defines the standard sequence once, including task ownership, due dates, dependencies, and document checklist items. Each onboarding engagement can then instantiate an Action Plan from that approved template.
Salesforce positions Action Plans as a mechanism for capturing repeatable tasks and automating task sequences so that teams execute processes consistently. Action Plans can automatically assign owners and deadlines and provide reporting for monitoring progress and compliance.
The feature also supports Document Checklist Items, which is directly relevant to the KYC requirement.
Action Plans and templates manage repeatable manual work, while Document Checklist Items enable reviewers to track required documentation and its approval status.
Chatter reminders provide communication but do not establish a controlled repeatable process. A custom trigger would unnecessarily duplicate declarative Financial Services capabilities and increase maintenance.
Generic flow templates may automate individual operations but do not provide the same reusable combination of predefined tasks, owners, dates, document requirements, tracking, and reporting. An Action Plan Template therefore provides the appropriate standardized control for ensuring onboarding tasks are consistently performed.
NEW QUESTION # 59
Which of the following objects do support Group-Level Rollups?
Answer: C,D,E
Explanation:
Agentforce Financial Services group-level record rollups aggregate qualifying records belonging to members of a Primary Group so advisors can see consolidated household information. Salesforce ' s supported-object matrix includes Tasks, Financial Accounts, and Opportunities.
Financial Accounts are surfaced through financial-account components at the group level. Once group rollups are enabled and the financial account is associated with a member of the Primary Group, the household-level experience can present the aggregated account information.
Tasks are displayed within the Activities related list at the group level. This enables advisors to review relevant work and interaction activity across household members from the household context.
Opportunities are also supported and appear in the Household Opportunities related list. Opportunities can require additional configuration in managed-package implementations, such as adding the appropriate value to the Rollup__c field on Account Contact Relationship.
Alerts and Action Plans are not included in the documented group-level record-rollup object set tested here.
They have their own data structures and visibility mechanisms.
Thus, the supported choices are Tasks, Financial Accounts, and Opportunities.
NEW QUESTION # 60
A Financial Services Cloud (FSC) administrator is assigning permission set licenses to users, including personal bankers. Which permission set license is recommended for this set of users?
Answer: A
Explanation:
Reference: Financial Services Cloud Permission Set Licenses - Salesforce Explanation: Permission set licenses are a way to grant additional permissions and access settings to users based on their job function or role. Permission set licenses can extend the functionality of the user's existing license type without changing it. Financial Services Cloud provides four permission set licenses that correspond todifferent user personas and use cases:
FSC Foundations: This permission set license grants access to basic Financial Services Cloud features, such as Client Segmentation, Relationship Groups, Relationship Map, Financial Accounts, Financial Goals, and Financial Summary. This permission set license is suitable for users who need to view and manage client data and relationships, such as personal bankers or service representatives.
FSC Basic: This permission set license grants access to advanced Financial Services Cloud features, such as Action Plans, Interaction Summaries, Interaction Participants, Financial Deals, Financial Deal Participants, and Record Alerts. This permission set license is suitable for users who need to track and execute client interactionsand transactions, such as advisors or specialists.
FSC Extension: This permission set license grants access to additional Financial Services Cloud features that are not included in the other permission set licenses, such as Household Rollups and CompliantData Sharing.
This permission set license is suitable for users who need to perform complex calculations or comply with data regulations, such as analysts or compliance managers.
FSC Standard: This permission set license grants access to all Financial Services Cloud features that are included in the other permission set licenses. This permission set license is suitable for users who need full access and functionality of Financial Services Cloud, such as super users or administrators.
NEW QUESTION # 61
An insurance company wants to create a car insurance quote process for its website. The process should include the following functionality:
* The user has to enter contact and address information.
* The user has to enter the driver's age and the car model and year.
* The process should calculate an insurance quote based on the data the customer provided and save the offer to the client's record.
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Answer: A,D,E
Explanation:
The following OmniStudio tools should be used to design a solution that meets the requirements for creating a car insurance quote process for the website:
OmniScripts, which are tools that allow users to create guided, interactive, and intuitive scripts that capture data and executeactions. By using OmniScripts, the consultant can create a script that guides the user through the car insurance quote process and captures the contact and address information, the driver's age, and the car model and year.
Integration Procedures, which aretools that allow users to orchestrate data and actions across multiple systems using RESTful APIs. By using Integration Procedures, the consultant can create a procedure that calls the core system service to calculate an insurance quote based on the dataprovided by the user and returns the quote to the OmniScript.
Business Rules Engine, which is a tool that allows users to define business logic and validation rules using natural language expressions. By using Business Rules Engine, the consultant can create rules that validate the data entered by the user and enforce any business policies or conditions for the car insurance quote process.
NEW QUESTION # 62
Which step is required to give a group of users access to a Financial Deal?
Answer: B
Explanation:
Agentforce Financial Services provides participant-based sharing for Financial Deals. To give a particular user or group access to a Financial Deal record, the deal owner or authorized user should add that user or group as a participant through the Financial Deal Participants related list.
From a Financial Deal record, the user creates a new Financial Deal Participant, selects the required user or group, assigns a Participant Role, marks the participant active, and saves the record. Compliant Data Sharing must be enabled for the Financial Deal object for this sharing mechanism to operate.
Salesforce also offers the Manage Participants component, which can add multiple users or groups and assign roles directly from the Financial Deal record. Both approaches use the same participant-based Financial Services sharing architecture.
Changing OWD to Public Read/Write would fundamentally undermine the confidentiality model because every qualifying user would receive broad access rather than only the intended deal team. A permission set can grant object-level capability, but object permission alone does not grant access to a particular restricted Financial Deal record. Industries Settings likewise is not the record-sharing mechanism.
Therefore, adding the group as an active Financial Deal Participant is the required record-level access configuration.
NEW QUESTION # 63
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