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| Section | Objectives |
|---|---|
| Topic 1: Guiding Principles for High-Velocity IT | - Lean practices - Agile methods - Continuous improvement - DevOps culture - Application of ITIL guiding principles |
| Topic 2: Contribute to Value with Digital Products | - Fast development - Resilient operations - Valuable investments - Co-created value - Assured conformance |
| Topic 3: Digital Product Lifecycle | - ITIL operating model - Value streams - Digital product lifecycle - Service value creation |
| Topic 4: Understand High-Velocity IT Concepts | - Digital transformation - Digital products - High-velocity IT - IT transformation - Digital organization - Digital technology |
| Topic 5: High-Velocity IT Techniques and Practices | - Automation - Testing and validation - Architecture and design - Security and risk management - Cloud computing |
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NEW QUESTION # 44
An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?
Answer: B
Explanation:
The attack succeeded because the hacker was able to log in using stolen credentials. This shows a weakness in preventive controls, such as stronger authentication, access management, or user awareness training, which should be improved to stop such attacks before they occur.
NEW QUESTION # 45
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
Answer: A
Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.
NEW QUESTION # 46
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
Answer: C
Explanation:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.
NEW QUESTION # 47
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
Answer: C
Explanation:
A/B testing exposes different variants of a feature to comparable groups of real users and compares measured outcomes. It provides evidence about which option delivers more value, supporting the valuable investments objective by replacing opinion-based decisions with validated learning.
NEW QUESTION # 48
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
Answer: C
Explanation:
Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.
NEW QUESTION # 49
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