Real CIS-ITSM Question｜Perfect to Pass Certified Implementation Specialist - IT Service Management

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionObjectives
ITSM Reporting and Performance- Metrics and KPI tracking
- Basic reporting and dashboards
Incident Management- SLAs, assignments, and escalation
- Incident lifecycle and configuration
Request Fulfillment and Service Catalog- Request lifecycle management
- Catalog items and workflows
Problem Management- Problem identification and root cause analysis
- Known errors and workarounds
Change Management- Change types and workflows
- Approval and risk management
CMDB and Service Mapping Concepts- Service dependencies overview
- CMDB structure and relationships
ITSM Foundation and Platform Concepts- ServiceNow platform architecture and navigation
- ITSM application overview
Knowledge Management- Knowledge article creation and governance
- Publishing and lifecycle processes

>> Real CIS-ITSM Question <<

Latest Real CIS-ITSM Question - Win Your ServiceNow Certificate with Top Score

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following components can be turned on or off in the Service Catalog Cart Layout?

Answer: D


NEW QUESTION # 22
Which plugin should be activated to enable Article Versioning in Knowledge Management?

Answer: A

Explanation:
Explanation
The Knowledge Management Advanced Installer is available to be enabled by system administrators. It is available since Jakarta release.


NEW QUESTION # 23
Which of the following is NOT a known error article field?

Answer: C


NEW QUESTION # 24
Which of the following roles is allowed to create a new CI class? (Choose two.)

Answer: A,B


NEW QUESTION # 25
How do you make an article visible in the featured content section?

Answer: A


NEW QUESTION # 26
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