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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Marketing and Engagement	12%	- Design and implement engagement strategies 1. Email marketing journeys 2. Audience segmentation - Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Engagement Studio 2. Lead scoring and grading
Program and Service Delivery	15%	- Configure and implement program management 1. Track client services and outcomes 2. Manage program benefits - Explain the data model for programs 1. Service delivery and client management 2. Programs, program engagements, and program cohorts
Analytics and Reporting	15%	- Configure and implement reports and dashboards 1. NPSP reports and dashboards 2. Custom report types - Explain reporting and dashboard strategies 1. Fundraising reports 2. Program and volunteer reports
Implementation Strategies and Best Practices	20%	- Design and implement solutions for common nonprofit business processes 1. Configure volunteer management 2. Configure program and event management 3. Configure donor management - Identify the appropriate solution for a given scenario 1. When to use declarative vs. custom solutions 2. When to use standard objects vs. NPSP objects
Domain Expertise	10%	- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand Account and Contact models (Individual vs. Household accounts) 2. Understand relationships and affiliations - Explain the nonprofit landscape and Salesforce solutions 1. Identify key use cases for Nonprofit Cloud 2. Understand basic nonprofit terminology
Constituent Engagement	8%	- Explain strategies for constituent engagement 1. Manage volunteers 2. Manage events - Configure and implement constituent management 1. Household and organizational relationships 2. Affiliations
Fundraising	20%	- Explain the data model and functionality for fundraising 1. Understand Gift Entry and processing 2. Manage Opportunities and Recurring Donations 3. Manage Campaigns and Campaign Members - Configure and implement fundraising features 1. Matching gifts 2. Donation rollups and soft credits

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q114-Q119):

NEW QUESTION # 114
A consultant using CumulusCI has customized a nonprofit's org and wants them to validate these changes with the latest release of NPSP which will be pushed to production one week later.
What are two ways the consultant can deploy this for the nonprofit after the release is announced?
Choose 2 answers

A. Test customizations in an updated sandbox.
B. Configure a scratch org with NPSP dependency and test customizations.
C. Install NPSP and test the customizations in a new Developer Edition org.
D. Compare the customizations to the NPSP roadmap and create a new trial org.

Answer: A,B

NEW QUESTION # 115
A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe.
Which two storage considerations should the consultant take into account before recommending an email platform?
Choose 2 answers

A. Subscribers must be synced as Leads and Campaign Members In NPSP.
B. Unsubscribed Leads should be deleted from Salesforce immediately.
C. Email subscribers' activities can be retained for a certain length of time.
D. Campaign Member records use less storage space than custom object records.

Answer: A,C

NEW QUESTION # 116
The system administrator at a nonprofit wants to use Advanced Mapping for regular data imports of constituent and donation data.
What is an important consideration of Advanced Mapping?

A. The target fields can only be text, currency, number, date or address fields.
B. The target objects must directly relate to Accounts, Contacts, or Opportunities.
C. The target objects must be NPSP objects.
D. Checkbox fields are unavailable to map to as target fields.

Answer: C

Explanation:
Explanation
(wrong),b(wrong), a(if d is wrong then a is also wrong),So Option C
https://help.salesforce.com/s/articleView?id=000358792&type=1

NEW QUESTION # 117
A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?

A. Automatic Campaign Member Management
B. Sales Process
C. Customizable Campaign Influence
D. Custonwable Rollups

Answer: A

Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/campaign-management-with-nonprofit-success-pack/manage-campaign-responses To track that a donor responded to the most recent direct mail campaign, the consultant should configure the Automatic Campaign Member Management feature. This feature in NPSP helps automatically manage Campaign Memberships based on related opportunities, streamlining the process of tracking campaign responses.
Steps to Configure:
Enable Automatic Campaign Member Management:
Navigate to NPSP Settings -> Donations -> Campaigns.
Enable Automatic Campaign Member Management.
Link Opportunities to Campaigns:
Ensure that when entering donations, the related Opportunity records are linked to the appropriate Campaigns.
This linkage will automatically update the Campaign Member records to reflect the donor's response to the campaign.
Verify Campaign Membership:
Check the Campaign Member records to ensure that the donors are correctly marked as having responded to the campaign based on the linked Opportunities.
Reference:
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Track Campaign Responses with NPSP

NEW QUESTION # 118
A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
Which solution should the consultant recommend?

A. Select Manage Soft Credits and change the Role for the donor.
B. Create a Lightning quick action declaratively.
C. Create a Contact lookup field on the Opportunity object.
D. Select Find Matched Gifts and click on the Find More Gifts button.

Answer: D

Explanation:
When a corporate matching gift is received and the original donor did not indicate that it was to be matched, the consultant should recommend using the "Find Matched Gifts" feature. This feature helps in identifying and linking the matching gift to the original donation:
* Select Find Matched Gifts: This option is available within the Nonprofit Success Pack (NPSP) and is designed to help match donations.
* Click on the Find More Gifts button: This button will allow the development associate to search for and match the original donation with the corporate matching gift.
This process ensures that all matched gifts are accurately recorded and credited appropriately.
References:
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Matching Gifts in NPSP

NEW QUESTION # 119
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