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WGU Managing-Human-Capital Exam Overview:
| Certification Vendor: | Western Governors University |
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| Exam Name: | Managing Human Capital |
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| Exam Number: | C202 |
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| Real Exam Qty: | 60-70 |
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| Available Languages: | English |
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| Certificate Validity Period: | No Expiration |
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| Passing Score: | Competency-Based Pass |
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| Related Certifications: | MBA MSML Business Management Programs |
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| Exam Format: | Objective Assessment, Multiple Choice, Scenario-Based Questions |
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| Exam Duration: | 120 minutes |
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| Sample Questions: | WGU Managing-Human-Capital Sample Questions |
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| Exam Way: | Online Proctored Objective Assessment |
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| Pre Condition: | Enrollment in a WGU business or management degree program |
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| Official Syllabus URL: | https://www.wgu.edu/ |
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| Topic | Details |
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| Topic 1 | - Performance Management Best Practices: This section of the exam measures skills of Human Resource Managers and covers best practices to manage performance for added value. Learners examine systems and processes for measuring, evaluating, and improving employee performance. The content addresses how managers can establish clear performance expectations, provide effective feedback, conduct performance reviews, and implement improvement plans that drive individual and organizational results.
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| Topic 2 | - Talent Management Strategies: This section of the exam measures skills of Human Resource Managers and covers talent management strategies to motivate and develop employees. Learners explore methods for attracting, developing, and retaining talent within organizations. The content addresses how managers can implement effective talent management programs that align employee capabilities with organizational goals and foster employee engagement and productivity.
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| Topic 3 | - Managing Human Capital: Managing Human Capital focuses on strategies and tools that managers use to maximize employee contribution and create organizational excellence. You will learn talent management strategies to motivate and develop employees as well as best practices to manage performance for added value.
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| Topic 4 | - Maximizing Employee Contribution: This section of the exam measures skills of Business Managers and covers strategies to maximize employee contribution to organizational excellence. Learners investigate methods for leveraging employee strengths and capabilities to achieve business objectives. The material focuses on how managers can create environments where employees are empowered to contribute their best work and how individual contributions integrate to create overall organizational excellence.
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| Topic 5 | - Employee Motivation and Development: This section of the exam measures skills of Organizational Development Specialists and covers strategies to motivate and develop employees for optimal performance. Learners study approaches for understanding employee motivation factors and creating development opportunities. The material focuses on techniques managers use to enhance employee skills, encourage professional growth, and build a motivated workforce that contributes to organizational success.
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WGU Managing Human Capital C202 Sample Questions (Q57-Q62):
NEW QUESTION # 57
What is a characteristic of psychological contracts in the workplace?
- A. They consist of the unwritten expectations of the employment relationship.
- B. They are based on shared core values between employees and their managers.
- C. They include formal agreements made during voluntary counseling sessions.
- D. They are formed to encourage positive workplace environments.
Answer: A
Explanation:
Apsychological contractrefers to the informal and unwritten set of expectations that exists between an employee and the employer. According toHuman Resource Management, 16th Editionby Gary Dessler, psychological contracts include beliefs about job security, career development, fairness, recognition, and mutual obligations that are not formally stated in employment contracts.
Dessler emphasizes that psychological contracts develop over time through communication, organizational culture, and managerial behavior. When employees believe these unwritten expectations are fulfilled, trust and commitment increase. When they are violated, employees may experience dissatisfaction, reduced engagement, or withdrawal behaviors.
Psychological contracts are not formal legal agreements, nor are they created through counseling sessions.
While shared values and positive environments may influence them, their defining characteristic is that they areunwritten expectationsgoverning the employment relationship. Therefore, the correct answer isthey consist of the unwritten expectations of the employment relationship.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Engagement and Organizational Culture
NEW QUESTION # 58
Which scenario illustrates how a human resources (HR) department serves as an internal consultant for managers?
- A. An HR department selects applicants who will receive job offers without seeking a manager's approval.
- B. A manager wants to address repeated employee tardiness and gets advice from the HR department about protocol before addressing the situation.
- C. A manager informs the HR department that an employee has been late numerous times, and the HR department tells the manager to refer to the organization's policy.
- D. An HR department conducts background checks on newly hired employees before they report for their first day with their manager.
Answer: B
Explanation:
In this scenario, the HR department acts as an internal consultant by providing expert advice and guidance to the manager on handling a specific employee issue-repeated tardiness. The HR department helps the manager understand the appropriate protocol, ensuring that the manager's actions are consistent with company policies and legal requirements. This consultative role supports managers in making informed decisions and effectively addressing workplace challenges.
References:
* "Human Resource Management" by Gary Dessler
* Society for Human Resource Management (SHRM) resources on HR as an internal consultant
NEW QUESTION # 59
An employee was surprised to receive low rankings from a manager on a performance evaluation. The employee was unaware that some of the goals that caused the low rankings were job expectations because the manager had never discussed the goals with the employee.
Which obstacle to effective performance management is illustrated in this example?
- A. Showing bias in comparing the employee to other employees
- B. Committing a leniency error in the employee's performance evaluation
- C. Failing to develop a performance plan with the employee
- D. Having personal standards that are too high for the employee's position
Answer: C
Explanation:
Effective performance management requires clear communication of job expectations, performance standards, and goals before evaluating employee performance. According toHuman Resource Management, 16th Editionby Gary Dessler, one of the most critical steps in performance management isjointly developing a performance planthat specifies what the employee is expected to accomplish and how performance will be measured. When this step is skipped, performance appraisals often appear unfair and unexpected to employees.
In this scenario, the employee received low ratings based on goals that were never discussed or clarified. This reflects a failure in the planning phase of performance management, not a rating error such as leniency or bias. Dessler emphasizes that employees must clearly understand expectations at the start of the appraisal period; otherwise, evaluations lose credibility and can damage trust, motivation, and engagement.
Performance planning aligns employee efforts with organizational objectives and provides a standard against which performance can be fairly assessed. When managers fail to develop and communicate a performance plan, employees cannot reasonably be held accountable for unmet goals. Therefore, the obstacle illustrated here isfailing to develop a performance plan with the employee.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Performance Management and Appraisal
NEW QUESTION # 60
Which scenario illustrates how a human resources (HR) department serves as an internal consultant for managers?
- A. An HR department selects applicants who will receive job offers without seeking a manager's approval.
- B. A manager wants to address repeated employee tardiness and gets advice from the HR department about protocol before addressing the situation.
- C. A manager informs the HR department that an employee has been late numerous times, and the HR department tells the manager to refer to the organization's policy.
- D. An HR department conducts background checks on newly hired employees before they report for their first day with their manager.
Answer: B
Explanation:
In this scenario, the HR department acts as an internal consultant by providing expert advice and guidance to the manager on handling a specific employee issue-repeated tardiness. The HR department helps the manager understand the appropriate protocol, ensuring that the manager's actions are consistent with company policies and legal requirements. This consultative role supports managers in making informed decisions and effectively addressing workplace challenges.
"Human Resource Management" by Gary Dessler
Society for Human Resource Management (SHRM) resources on HR as an internal consultant
NEW QUESTION # 61
How does diversity awareness improve an organization's performance?
- A. Enables companies to have better reputations
- B. Enables companies to give managers flexibility in their hiring practices
- C. Enables companies to hire, retain, and motivate the best talent
- D. Enables companies to earn more profit
Answer: C
Explanation:
Inclusion in the workplace refers to creating an environment where all employees feel valued, respected, and have equal access to opportunities and resources. An inclusive scenario is one where team members collaborate, and everyone's ideas and contributions are considered. This encourages a sense of belonging and leverages the diverse perspectives of the entire team, leading to enhanced innovation and team performance.
The given example demonstrates this by showing a department where collaboration and open sharing of ideas are practiced.References:
* Roberson, Q. M. (2006). Disentangling the meanings of diversity and inclusion in organizations. Group
& Organization Management.
* Dessler, G. (2020). Human Resource Management. Pearson.
NEW QUESTION # 62
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