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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Exam Duration: | 90-120 |
| Exam Price: | USD $150-200 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-based |
| Available Languages: | Japanese, English, German |
| Real Exam Qty: | 65-80 |
| Related Certifications: | CIS-SM (Service Mapping) CIS-FSM (Field Service Management) CIS-CSD (Service Desk) CSA (Certified System Administrator) CIS-CSM (Customer Service Management) |
| Certificate Validity Period: | 2 years (requires recertification) |
| Passing Score: | 70% |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is a certification test designed for professionals who want to demonstrate their knowledge and expertise in implementing ServiceNow IT Service Management solutions. CIS-ITSM exam is intended to validate the candidate's understanding of ITSM processes, ServiceNow ITSM tools, and best practices for implementing ServiceNow ITSM solutions.
The Certified Implementation Specialist - IT Service Management certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%. Candidates who pass the exam receive the CIS-ITSM Certification, which is valid for two years. To maintain the certification, individuals must complete 20 continuing education units (CEUs) every two years.
The ServiceNow CIS-ITSM exam consists of about 60 multiple-choice questions, which must be completed within 90 minutes. The questions are designed to test the candidate's knowledge and understanding of ITSM concepts, as well as their ability to apply this knowledge to real-world scenarios. Candidates must score at least 70% to pass the exam and earn their CIS-ITSM certification.
NEW QUESTION # 125
A customer wishes to add a requirement to the Normal Change Model. Prior to transitioning the change status from New to Assess, they would like to ensure that the associated Configuration Item (CI) has a Proposed Change specified on the CI record.
What is the recommended approach to implement this requirement?
Answer: C
Explanation:
B is the correct answer. The decisive ServiceNow behavior in this scenario is represented by B. Add a state transition condition to the state transition record " New to Assess " . Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for- purpose process while supporting automation without requiring direct modification of protected baseline logic. Model State Transition Conditions are the supported control point for prerequisites between change states. They allow a requirement to be enforced at the transition boundary instead of modifying baseline script includes or hard-coding process logic. The remaining choices are not the best fit. A. Adjust script include " ChangeRequestStateModelSNC.normal " ; C. Create a flow in Flow Designer for the new phase for the normal change model. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 126
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Answer: A,C
NEW QUESTION # 127
Which table is used to store Known Error articles?
Answer: C
NEW QUESTION # 128
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Answer: D
NEW QUESTION # 129
Which of the following is NOT a way Service Catalog Requests may be submitted in a baseline ServiceNow instance?
Answer: A
NEW QUESTION # 130
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